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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Five9 Introduces Powerful New Features
NICE and Symphony Partner to Drive Digital Transformation
Akixi Release Live Chat Analytics and UI Improvements
Uniphore Announces U-Capture
CX Platforms Ensure Banks Meet the Needs of Vulnerable…
Stop Waiting on Reports: A Look Inside Ask AI
Case Study: Clifton Asset Management Achieved 96%…
Five9 Recognised as a Growth and Innovation Leader
G2 Report: Scorebuddy a Leader for Contact Center…
Case Study: Better Reduced Average Cost by 41% With…
SecureAppbox Chooses Vonage Video Express
Case Study: Christie NHS Foundation Trust Reduces Manual…
Research Reveals What’s Holding Back Your…
NICE Brings Digital Customer Experiences to Singapore
Case Study: DSB Lifted Customer Sentiment by 35% With…
Puzzel and SAS Extend Agreement
NICE Launches Enlighten XO
Vonage Launches New Brand Campaign
Call Centre Attended RPA Benefits and Use Cases
Talkdesk Earns TrustRadius Awards
Introducing SmartScore Powered by ChatGPT
Zoom AI Companion Helps People Stay Connected on the Go
Zoom for Government Offered Authorized Contact Centre…
Case Study: STARS Handled 113,400 Calls With Creovai
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success