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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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HomeServe and Sabio Create Innovative Solution

HomeServe and Sabio Create Innovative Solution

NICE and Deutsche Telekom Global Business Announce Partnership

NICE and Deutsche Telekom Global Business Announce…

NICE Launches Enlighten XO

NICE Launches Enlighten XO

Business Systems Announces New Partnership

Business Systems Announces New Partnership

eGain to Present at Mobile World Congress 2022

eGain to Present at Mobile World Congress 2022

An Inside Look at MiaRec’s Auto QA

An Inside Look at MiaRec’s Auto QA

NinjaTech AI Teams Up With AWS to Launch Next Gen AI Agents

NinjaTech AI Teams Up With AWS to Launch Next Gen AI…

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the Year’

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the…

Customer Service Essentials for Small Businesses

Customer Service Essentials for Small Businesses

All In On Genesys Cloud CX

All In On Genesys Cloud CX

Cognosante Move 2,400 Contact Centre Agents to the Cloud

Cognosante Move 2,400 Contact Centre Agents to the Cloud

TP Vision Implement New Contact Centre and Speech Analytics Solutions

TP Vision Implement New Contact Centre and Speech…

NICE Wins WFM Award

NICE Wins WFM Award

Talkdesk Launches Digital Lending

Talkdesk Launches Digital Lending

Call Centre Attended RPA Benefits and Use Cases

Call Centre Attended RPA Benefits and Use Cases

Case Study: Intercom Automated Its QA With Scorebuddy

Case Study: Intercom Automated Its QA With Scorebuddy

Case Study: Charlie Bigham’s Boosts Efficiency with Netcall

Case Study: Charlie Bigham’s Boosts Efficiency with…

Natterbox Awarded Cloud Telephony Product of the Year

Natterbox Awarded Cloud Telephony Product of the Year

NICE and Google Cloud Collaborate

NICE and Google Cloud Collaborate

Five9 IVAs Just Got More Powerful With Generative AI

Five9 IVAs Just Got More Powerful With Generative AI

Case Study: Global Touring Reduces ASA by 30% With SequenceShift

Case Study: Global Touring Reduces ASA by 30% With…

CallMiner Partner With Morae Global

CallMiner Partner With Morae Global

Slater and Gordon Deploys New Communications Platform

Slater and Gordon Deploys New Communications Platform

NICE Launch CXone Expert

NICE Launch CXone Expert

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Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

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