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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Introducing Talkdesk Workspace

Introducing Talkdesk Workspace

NICE Announces Enlighten Actions

NICE Announces Enlighten Actions

Cnect Wales Contact Centre Awards Shortlist Announced

Cnect Wales Contact Centre Awards Shortlist Announced

Sabio Congratulates Allianz Direct on its Big Win

Sabio Congratulates Allianz Direct on its Big Win

Japan-Based Education Company Chooses Vonage

Japan-Based Education Company Chooses Vonage

Five9 Becomes Official Software Partner of the European Tour Group

Five9 Becomes Official Software Partner of the European…

Nuance AI Helps to Improve Rakuten Mobile’s Communications Platform

Nuance AI Helps to Improve Rakuten Mobile’s…

Case Study: EIMS Moves Its Global Sales Operation to Work Remotely

Case Study: EIMS Moves Its Global Sales Operation to…

Sweetwater Sound Tunes Deploys 8×8 Cloud Communications

Sweetwater Sound Tunes Deploys 8×8 Cloud…

Case Study: Dreams Transforms CX With Netcall

Case Study: Dreams Transforms CX With Netcall

Case Study: Paychex Increased Operational Efficiency With Upland Software

Case Study: Paychex Increased Operational Efficiency…

Research Finds That Multi-Channel Customer Experiences Are Falling Short

Research Finds That Multi-Channel Customer Experiences…

Poly Discuss the Future of the “Workplace Experience”

Poly Discuss the Future of the “Workplace…

Case Study: The Globe and Mail Secures Payments With SequenceShift

Case Study: The Globe and Mail Secures Payments With…

NICE Release Trial Version of its Robotic Automation Design Studio

NICE Release Trial Version of its Robotic Automation…

Genesys Partner With Adobe

Genesys Partner With Adobe

NICE inContact Helps Companies Apply Smarter AI

NICE inContact Helps Companies Apply Smarter AI

The UK National Contact Centre Awards 2024 Are OPEN!

The UK National Contact Centre Awards 2024 Are OPEN!

On Demand Webinar: CX Trends in 2025 and Beyond

On Demand Webinar: CX Trends in 2025 and Beyond

Vonage Receives 5-Star Rating in 2022 CRN Partner Program Guide

Vonage Receives 5-Star Rating in 2022 CRN Partner…

Jabra Launches New Cashback Promotion

Jabra Launches New Cashback Promotion

NICE Launches NTR-X Compliance Recording and Capture for Zoom

NICE Launches NTR-X Compliance Recording and Capture for…

Cyara Resolves Common Chatbot Failures With New Testing Capabilities

Cyara Resolves Common Chatbot Failures With New Testing…

Spearline Announces the Acquisition of Callstats

Spearline Announces the Acquisition of Callstats

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success