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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE CXone Awarded Cloud Computing Product of the Year…
Genesys Reduces Greenhouse Gas Emissions by 22%
Genesys Recognized as a Leader in Customer Journey…
London Borough of Hounslow has Deployed 8×8 XCaaS
Odigo Joins Pega Partners Programme and Adds New Solution
Cognigy Wins AI Breakthrough Award
Improve Agent Engagement With Automation
8×8 Launches New Channel Program for Microsoft Gold…
Electric Car Subscription Service Partners with Business…
EvaluAgent and Red Box Join Forces
Sensée’s Jo Hodge Named Outsourced Contact Centre…
‘Ease of Use’ Has Just Become Easier
NICE Wins 2022 “Customer Experience Technology of the…
Revolut Partners With Vonage to Improve Customer Service…
NICE RPA Named a Technology Leader in 2022 SPARK Matrix
Calabrio Paves the Way for South Africa’s Cloud Contact…
Poor Mental Health Costs UK Contact Centres Almost £1…
Success of CX Event, ‘Disrupt’ in Spain
Get Your Free, No-Obligation Chatbot GDPR Compliance Test
EvaluAgent Moves into the AI Space
Case Study: Nottingham City Council Drive Efficiency and…
Genesys Unveils Customer Journeys for the Experience Era
Cyara Provides Free GDPR Compliance Checker for Chatbots
Manulife Chooses Vonage for Seamless Customer Engagement
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success