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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Darlington Building Society Deploys 8×8 XCaaS

Darlington Building Society Deploys 8×8 XCaaS

Playvox Announces AutoQA

Playvox Announces AutoQA

Rentokil Initial Embarks on CX Project With Sabio

Rentokil Initial Embarks on CX Project With Sabio

Zoom Contact Center Powers Up with Calabrio

Zoom Contact Center Powers Up with Calabrio

Empowering People – CCMA Interview with Leigh Hopwood

Empowering People – CCMA Interview with Leigh…

Women in CX Announces Global 2025 UnConferences

Women in CX Announces Global 2025 UnConferences

Calabrio Named an Exemplary Vendor

Calabrio Named an Exemplary Vendor

Tracktik Move to the Cloud to Support Growth

Tracktik Move to the Cloud to Support Growth

NICE Announces Acquisition of GoMoxie

NICE Announces Acquisition of GoMoxie

Akixi Launches Akixi ONE Designed for Hybrid Workers

Akixi Launches Akixi ONE Designed for Hybrid Workers

Nicereply and EvaluAgent Form Partnership

Nicereply and EvaluAgent Form Partnership

Vonage Chosen to Power Telehealth Services

Vonage Chosen to Power Telehealth Services

Cirrus Releases Game-Changing Upgrade to Its Contact Centre Platform

Cirrus Releases Game-Changing Upgrade to Its Contact…

Case Study: LV= Reduced Complaints by 62% With Elephants Don’t Forget

Case Study: LV= Reduced Complaints by 62% With Elephants…

NICE Evidencentral Marketplace Adds Five Technology Partners

NICE Evidencentral Marketplace Adds Five Technology…

Case Study: Arvato Cloud-First Strategy

Case Study: Arvato Cloud-First Strategy

Case Study: Poshmark Increases Productivity by 15% With Assembled

Case Study: Poshmark Increases Productivity by 15% With…

Case Study: National Storage Unifies 250+ Centres With Zoom

Case Study: National Storage Unifies 250+ Centres With…

Spearline Named as a Leading Contact Centre Services Company

Spearline Named as a Leading Contact Centre Services…

Five9 Launches CX Maturity Model

Five9 Launches CX Maturity Model

eGain to Present at Mobile World Congress 2022

eGain to Present at Mobile World Congress 2022

Ushur Announces Amazon Connect Integration

Ushur Announces Amazon Connect Integration

Five9 to Acquire Aceyus

Five9 to Acquire Aceyus

NewVoiceMedia Wins Award for Speech Analytics Solution

NewVoiceMedia Wins Award for Speech Analytics Solution

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success