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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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NICE Brings Digital Customer Experiences to Singapore

NICE Brings Digital Customer Experiences to Singapore

Alvaria Latin America Growth

Alvaria Latin America Growth

Vonage Strengthens Conversational Commerce Offering With Video Capabilities

Vonage Strengthens Conversational Commerce Offering With…

RingCentral Announces New Innovations to Make Hybrid Work Simple

RingCentral Announces New Innovations to Make Hybrid…

8×8 Agent Workspace Reimagines the Contact Centre

8×8 Agent Workspace Reimagines the Contact Centre

Case Study: How CRMG Disrupted Its Industry With Cognigy AI

Case Study: How CRMG Disrupted Its Industry With Cognigy…

New Study Finds CX Leaders Are Moving Beyond NPS

New Study Finds CX Leaders Are Moving Beyond NPS

8×8 Introduces Conversation IQ

8×8 Introduces Conversation IQ

Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’

Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’

RingCentral Announces New Webinar Solution

RingCentral Announces New Webinar Solution

New Enhanced Quality Monitoring Leaves the Scorecard Behind

New Enhanced Quality Monitoring Leaves the Scorecard…

Odigo Named Leader in Frost & Sullivan Radar for European CCaaS Market

Odigo Named Leader in Frost & Sullivan Radar for…

Sabio Group Supports STEM Innovation & Education

Sabio Group Supports STEM Innovation & Education

Vonage to Present at Enterprise Connect 2022

Vonage to Present at Enterprise Connect 2022

Nicereply and EvaluAgent Form Partnership

Nicereply and EvaluAgent Form Partnership

NICE CXone Gets Top Honours for Contact Centre Platforms

NICE CXone Gets Top Honours for Contact Centre Platforms

8×8 XCaaS for Multinational Companies in Indonesia

8×8 XCaaS for Multinational Companies in Indonesia

MaxContact Sees Record Growth

MaxContact Sees Record Growth

NICE Launches NTR-X Compliance Recording and Capture for Zoom

NICE Launches NTR-X Compliance Recording and Capture for…

NICE Announces CX Spring 2022 Release

NICE Announces CX Spring 2022 Release

Join the Alvaria Customer Advisory Council

Join the Alvaria Customer Advisory Council

8×8 XCaaS Sees Global Customer Growth

8×8 XCaaS Sees Global Customer Growth

VoicePing Choses Vonage to Power VR Travel Experience

VoicePing Choses Vonage to Power VR Travel Experience

Case Study: Scaling Citizen Support During a Crisis

Case Study: Scaling Citizen Support During a Crisis

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success