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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Case Study: Comdata and Eaglemoss in the UK

Case Study: Comdata and Eaglemoss in the UK

Awards Celebrates the Best in the Business

Awards Celebrates the Best in the Business

RingCentral Announce Strategic Partnership

RingCentral Announce Strategic Partnership

Congratulations to Our LISTEN 2021 Award Winners!

Congratulations to Our LISTEN 2021 Award Winners!

OpenText Content Services Named a Leader in Report

OpenText Content Services Named a Leader in Report

CallMiner Advances Conversation Analytics Platform

CallMiner Advances Conversation Analytics Platform

NICE CXone Achieves Perfect Satisfaction Scores

NICE CXone Achieves Perfect Satisfaction Scores

NICE AI and Robotics Technology Reduces Complexities

NICE AI and Robotics Technology Reduces Complexities

NICE CXone Accelerates CX Digital Transformation

NICE CXone Accelerates CX Digital Transformation

Vonage and Etisalat Digital Announce Strategic Partnership

Vonage and Etisalat Digital Announce Strategic Partnership

NICE Launches Enlighten AI for Vulnerable Customers

NICE Launches Enlighten AI for Vulnerable Customers

8×8 Announces New XCaaS Enhancements

8×8 Announces New XCaaS Enhancements

Vonage Hosting the APAC Convo Virtual 2021

Vonage Hosting the APAC Convo Virtual 2021

NICE Announces New Global Campaign Featuring Eugene Levy

NICE Announces New Global Campaign Featuring Eugene Levy

Sensée Launches ‘The Sensée Forest’

Sensée Launches ‘The Sensée Forest’

Charleston County Sheriff’s Office Selects NICE Solution

Charleston County Sheriff’s Office Selects NICE Solution

8×8 Named a Leader for UCaaS

8×8 Named a Leader for UCaaS

NI Contact Centres Applauded for Excellence

NI Contact Centres Applauded for Excellence

Your Customer Service Is Trying Too Hard, and Not Where It Matters

Your Customer Service Is Trying Too Hard, and Not Where…

NICE Drives Accelerated CX Transformation for Globe Telecom

NICE Drives Accelerated CX Transformation for Globe…

Vonage Announces Acquisition of Jumper.ai

Vonage Announces Acquisition of Jumper.ai

Jabra Launches Evolve2 75 Headset

Jabra Launches Evolve2 75 Headset

Enghouse Interactive Releases Proteus Cloud

Enghouse Interactive Releases Proteus Cloud

Sabio Group Launches Global ‘Centre of Excellence’ Function

Sabio Group Launches Global ‘Centre of Excellence’…

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Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Latest News

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Resources

Claim Your Free AutoQA POC

Claude Skills for WFM & Support Leaders

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Latest Blogs

Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action