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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Do You Remember the Time That You Were With Richard Brown?
Register Now for an Agent Wellbeing Roundtable Event
NICE inContact Helps Companies Apply Smarter AI
Introducing the Comdata Smart Hub
Sunrise Communications Bolsters Its Workforce Management…
NICE inContact Adds New Innovations to Its Cloud Solution
Sabio Group Acquires makepositive
Daisy Corporate Services Moves to the Cloud
Cirrus’ Omnichannel Solutions are Now Available on…
IPI Launch a New PCI Compliance Solution
Genesys Announces Cloud Growth
Jabra Launches the Next Generation of Evolve Headsets
Calabrio Wins Innovation Awards
NICE inContact Wins a Gold Stevie Award
Healthcare Provider Bolsters Its Customer Care…
Building Society Turns to the Cloud
Sabio Listed in The Sunday Times HSBC International…
IPI Wins Partner of the Year Award
Calabrio Charts Record UK Growth
Poly Expand Their Savi 7300 Office Series of Wireless…
IUBH University Moves to the Cloud
Nuance Receive Plaudits for Their Virtual Assistant…
Vonage Wins Partner of the Year Award
New Research Shows the Value of Contact Centres in…
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Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success