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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Daisy Corporate Services Moves to the Cloud

Daisy Corporate Services Moves to the Cloud

Cirrus’ Omnichannel Solutions are Now Available on Microsoft Teams

Cirrus’ Omnichannel Solutions are Now Available on…

IPI Launch a New PCI Compliance Solution

IPI Launch a New PCI Compliance Solution

Genesys Announces Cloud Growth

Genesys Announces Cloud Growth

Jabra Launches the Next Generation of Evolve Headsets

Jabra Launches the Next Generation of Evolve Headsets

Calabrio Wins Innovation Awards

Calabrio Wins Innovation Awards

NICE inContact Wins a Gold Stevie Award

NICE inContact Wins a Gold Stevie Award

Healthcare Provider Bolsters Its Customer Care Technologies

Healthcare Provider Bolsters Its Customer Care…

Building Society Turns to the Cloud

Building Society Turns to the Cloud

Sabio Listed in The Sunday Times HSBC International Track 200

Sabio Listed in The Sunday Times HSBC International…

IPI Wins Partner of the Year Award

IPI Wins Partner of the Year Award

Calabrio Charts Record UK Growth

Calabrio Charts Record UK Growth

Poly Expand Their Savi 7300 Office Series of Wireless Headsets

Poly Expand Their Savi 7300 Office Series of Wireless…

IUBH University Moves to the Cloud

IUBH University Moves to the Cloud

Nuance Receive Plaudits for Their Virtual Assistant Solution

Nuance Receive Plaudits for Their Virtual Assistant…

Vonage Wins Partner of the Year Award

Vonage Wins Partner of the Year Award

New Research Shows the Value of Contact Centres in Healthcare

New Research Shows the Value of Contact Centres in…

Sytel Announces Softdial Contact Center (SCC) Client

Sytel Announces Softdial Contact Center (SCC) Client

eBook Shares Three New Speech Analytics Strategies

eBook Shares Three New Speech Analytics Strategies

VCC Live Receives PCI DSS Certification

VCC Live Receives PCI DSS Certification

Poly Release New Video Conferencing Equipment

Poly Release New Video Conferencing Equipment

Hargreaves Lansdown Makes Moves To Improve Customer Experience

Hargreaves Lansdown Makes Moves To Improve Customer…

Enghouse Introduces Free 30-Day Software Trial

Enghouse Introduces Free 30-Day Software Trial

Case Study: Club Med

Case Study: Club Med

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Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

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Latest News

Connected Experiences Become Focus at The Experience Show Asia

54% Discover Compliance Breach Outside Routine QA Reviews

Resources

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

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When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

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