The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
New Genesys Report Finds That All Generations Are Ready…
Calabrio Expands Presence in India With New WEM Cloud…
Talkdesk Announces Sponsorship of CCW Las Vegas 2024
CallMiner Named the Leader in Conversation Intelligence
Consumers Still Divided on Positivity of AI in Customer…
8×8 Sales Assist Announced to Improve CX
Case Study: Premier Guarantee Transforms Customer…
Sensee Recognised at 2021 European Awards
Agent Empowerment Takes Centre Stage With QStory’s Agent…
Scorebuddy Named a Leader in Quality Assurance
Assist Digital Joins Five9 Partner Network
NICE Named a Leader for Conversational AI
NICE Continue to Impress Judges in Digital Transformation
Case Study: Echo Increased Agent Knowledge by 42% With…
CallMiner Named Automation Solution of the Year
Playvox Teams Up With Five9 to Offer Smarter Experiences
Interview with Seb Reeve, Microsoft
Talkdesk Secures #8 Spot in the 2023 Forbes Cloud 100 List
National Express Improves Security and Flexibility with…
Businesses Facing More NLP Challenges Than Expected
Ty Chooses 8×8 XCaaS for Enhanced CX
Talkdesk Unveils New GenAI Capabilities to Eliminate Bad…
Zoom Contact Center Announces New Government Authorization
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success