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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
IrisCX Revolutionizes Customer Service with Session Score
Case Study: Kin Insurance Increased Adherence by Over…
EvaluAgent’s QA Maturity Tool
Genesys Empowers Charities With Cloud Contact Centre Tech
Multimodal Conversational AI Helps Drive Better Outcomes
Google Calendar Integration: Optimizing WFM
Kore.ai Voice Gateway Available on Genesys AppFoundry
Case Study: ForHousing Enhances Tenant Experience With…
Interview with Seb Reeve, Microsoft
Case Study: Sydney Film Festival Saves 81% on Costs With…
Introducing the New Customer Service Podcast From Playvox
Resilient Operations Partner With QStory
8×8 Announces Remote Fix for UK Housing Associations
Case Study: Hexaware Achieves 60% Call Automation With…
Case Study: Brooks Reduces Phone Wait Times By 66% With…
78% of UK IT Decision Makers Are Deploying AI and…
NICE Continue to Impress Judges in Digital Transformation
Research Reveals Concerns About AI Deployment
Report Reveals Challenges With Employee Turnover
‘Ease of Use’ Has Just Become Easier
Five9 Grows CINP Network
NICE a Leader in Everest Group’s Task Mining Products…
8×8 Receives 38 Winter 2024 G2 Awards
Case Study: BlueLink Optimizes Global Services With Odigo
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What are you interested in?
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
54% Discover Compliance Breach Outside Routine QA Reviews
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The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action