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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
MiaRec Introduces New Conversational Analytics Tool: Ask…
‘Ease of Use’ Has Just Become Easier
Sabio Group’s Consultancy Business Secures CityFibre
53% of Frontline Colleagues Report Symptoms of Stress
Winners Revealed at the Welsh Contact Centre Awards
8×8 Announces Remote Fix for UK Housing Associations
Business Systems Awarded Supplier Place on SPARK DPS
ChatGPT Created This Webinar Series
IrisCX Revolutionizes Customer Service with Session Score
Cresta Announces Expansion of Voice Platform Integrations
LSU Athletics Transforms Social Media Strategy with…
Women in CX Hosts First US Conference
EvaluAgent’s QA Maturity Tool
Introducing the New Customer Service Podcast From Playvox
Case Study: ManoMano Improves Customer Relations
Research Reveals AI Fuels CX Success for Financial…
Cincinnati Emergency Communication Centre Leverages NICE…
NICE and Cloud9 Partner
NICE ContactEngine Receives Digital Transformation Honors
Talkdesk Showcase CX Innovators Awards Winners
Puzzel Introduce Their New Brand
Case Study: Sykes Speeds Up Onboarding
Take Part: The UK Contact Centre Decision-Makers’…
Genesys Cloud Achieves StateRAMP Authorization
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Take the “Fear Factor” Out of Agent Role Play
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Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success