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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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CXone Launches as EU Sovereign Cloud CX Platform

CXone Launches as EU Sovereign Cloud CX Platform

Execs In The Know Enhances User Experience

Execs In The Know Enhances User Experience

Research Reveals Concerns About AI Deployment 

Research Reveals Concerns About AI Deployment 

Five9 Announces Inaugural Reimagine CX Awards

Five9 Announces Inaugural Reimagine CX Awards

Empowering People – DHL Express Interview

Empowering People – DHL Express Interview

Five9 Awarded Intelisys 2023 Top CCaaS Supplier Award

Five9 Awarded Intelisys 2023 Top CCaaS Supplier Award

Meet Spearline at MWC Barcelona 2023!

Meet Spearline at MWC Barcelona 2023!

New GROW Programme Launched

New GROW Programme Launched

Get Your Free, No-Obligation Chatbot GDPR Compliance Test

Get Your Free, No-Obligation Chatbot GDPR Compliance Test

Execs In The Know & Conduent Release New CX Research Report

Execs In The Know & Conduent Release New CX…

Lake Ridge Bank Modernizes Customer Engagement with 8×8

Lake Ridge Bank Modernizes Customer Engagement with…

Sabio Unveils New Interaction Analytics Solution

Sabio Unveils New Interaction Analytics Solution

Talkdesk Launches Retail Solution

Talkdesk Launches Retail Solution

Alvaria Latin America Growth

Alvaria Latin America Growth

Genesys Empowers Charities With Cloud Contact Centre Tech

Genesys Empowers Charities With Cloud Contact Centre Tech

Unleash Agent Potential at the Agent Engagement Summit 2023

Unleash Agent Potential at the Agent Engagement Summit…

Google Calendar Integration: Optimizing WFM

Google Calendar Integration: Optimizing WFM

New Customer Experience Research Shows Digital Growth

New Customer Experience Research Shows Digital Growth

New Research on AI’s Impact on Customer Service Agents

New Research on AI’s Impact on Customer Service…

NICE Named an Exemplary Leader for Contact Centres

NICE Named an Exemplary Leader for Contact Centres

Upland Revolutionizes Knowledge Management

Upland Revolutionizes Knowledge Management

Five9 Announces Partnership With Bolt Data

Five9 Announces Partnership With Bolt Data

Swim England Embraces the Flexibility of Remote Work With 8×8

Swim England Embraces the Flexibility of Remote Work…

Calabrio Unveils Middle East Cloud with AI-Powered Interaction Analytics

Calabrio Unveils Middle East Cloud with AI-Powered…

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success