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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Introduces Outcome-Based Partner Rewards Programme

8×8 Introduces Outcome-Based Partner Rewards…

Assembled Launches New Workflow Performance Monitoring Tools

Assembled Launches New Workflow Performance Monitoring…

Vonage Earns Most Loved Workplace Certification

Vonage Earns Most Loved Workplace Certification

Just 6% Feel Very Confident Supporting Vulnerable Customers

Just 6% Feel Very Confident Supporting Vulnerable…

Vonage Appoints Christophe Van de Weyer as CEO

Vonage Appoints Christophe Van de Weyer as CEO

8×8 Expands AI Capabilities Across CX Platform

8×8 Expands AI Capabilities Across CX Platform

The Experience Show UK 2026 Key Findings

The Experience Show UK 2026 Key Findings

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Content Guru and SOGEDES Partner to Bring AI CX to Germany

Zoom Expands Revenue Accelerator With New AI Sales Features

Zoom Expands Revenue Accelerator With New AI Sales…

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

eGain Named Gartner MQ Leader for Customer Service Knowledge

eGain Named Gartner MQ Leader for Customer Service…

Peopleware Launches New Capacity Planning Solution

Peopleware Launches New Capacity Planning Solution

Zoom Launches Standalone AI Virtual Receptionist

Zoom Launches Standalone AI Virtual Receptionist

Aspect Named Metrigy’s Top WEM Provider

Aspect Named Metrigy’s Top WEM Provider

ElevenLabs Expands Canadian Presence With Toronto Office

ElevenLabs Expands Canadian Presence With Toronto Office

Puzzel Partners With AVANT to Expand EMEA Reach

Puzzel Partners With AVANT to Expand EMEA Reach

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

ScorebuddyCX Launches 2026 Contact Centre Awards Programme

AnywhereNow Brings Tendfor to Microsoft Marketplace

AnywhereNow Brings Tendfor to Microsoft Marketplace

Vonage Introduces Fraud Protection for Okta

Vonage Introduces Fraud Protection for Okta

GoodPAYE Promotes Simpler Charity Giving for Contact Centres

GoodPAYE Promotes Simpler Charity Giving for Contact…

Zoom Enters Definitive Agreement to Acquire Common Room

Zoom Enters Definitive Agreement to Acquire Common Room

NiCE Launches AI Specialisation Partner Program

NiCE Launches AI Specialisation Partner Program

NiCE Launches Agentic AI on AWS EU Cloud

NiCE Launches Agentic AI on AWS EU Cloud

ManyPets Celebrates Success With Four Award Wins

ManyPets Celebrates Success With Four Award Wins

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success