eGain Unveils AI Knowledge Suite for Healthcare

Five9 Launches Next-Generation Voice AI Agents

CallMiner and PossibleNOW Partner

Content Guru Highlights AI Innovation at Next Contact…

RingCentral Expands AIR Pro With Agentic AI

Centrical Adds New Coaching Capabilities to Close the…

Zoom Introduces New Zoom Virtual Agent Capabilities

CallMiner Introduces On-Demand AI Agent Support

UJET Marks 25 Straight Quarters as G2 Leader

Capacity Hits $100M ARR in 3.5 Years

Zendesk Sees Rising Demand for AI Voice Platforms

Route 101 Modernizes Identicare’s Voice Operations

New South Wales Rugby League Adopts AnywhereNow

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

Over 500,000 UK Adults Stammer

New CallMiner Research Highlights AI Governance Gap

New Elephants Don’t Forget Research Highlights…

8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Tendfor Updates Teams Platform With New Features

Scorebuddy Has Rebranded to ScorebuddyCX

Capacity to Highlight CX Automation Capabilities at CCW…

Research Shows Cold Calling Loses Ground as Trust…

8×8 Launches New Conversational Intelligence Platform

Vonage Expands AI Capabilities With New Partnerships