People - Page 4 of 9 - Call Centre Helper

People

“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.

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French Phonetic Alphabet – Free Download

French Phonetic Alphabet – Free Download

10 Closing Techniques for Inbound Sales Advisors

10 Closing Techniques for Inbound Sales Advisors

Techniques to Improve Call Control Skills

Techniques to Improve Call Control Skills

Tips for Dealing with Acoustic Shock

Tips for Dealing with Acoustic Shock

26 Great Techniques for Showing Real Empathy in Customer Service

26 Great Techniques for Showing Real Empathy in Customer…

How to Bridge Silence on a Call

How to Bridge Silence on a Call

Customer Service Language – With Examples

Customer Service Language – With Examples

How to Deal With Rude Customers

How to Deal With Rude Customers

An Introduction to Leadership Styles

An Introduction to Leadership Styles

How to Build an Emotional Connection with Customers

How to Build an Emotional Connection with Customers

How to Structure a Quality Coaching Session

How to Structure a Quality Coaching Session

Employee Engagement – How to Motivate Your Team

Employee Engagement – How to Motivate Your Team

How to Say No to a Customer – With Examples

How to Say No to a Customer – With Examples

13 Clever Tactics for Dealing With an Angry Phone Call

13 Clever Tactics for Dealing With an Angry Phone Call

Comedy Phonetic Alphabet – Free Download

Comedy Phonetic Alphabet – Free Download

Call Control Techniques: How to Present Options to Customers

Call Control Techniques: How to Present Options to…

The Top 10 Most Important Customer Service Skills

The Top 10 Most Important Customer Service Skills

How to Coach Agents for Attitude

How to Coach Agents for Attitude

How to Deal With an Indecisive Customer

How to Deal With an Indecisive Customer

The Hapless 13: Phrases That Call Centre Agents Must NEVER Say

The Hapless 13: Phrases That Call Centre Agents Must…

7 Ways to Deal With an Angry Customer

7 Ways to Deal With an Angry Customer

Customer Service Language: Changing the Language of Your Contact Centre

Customer Service Language: Changing the Language of Your…

Want to Speak in the Same Language as the Customer? Use Filtering!

Want to Speak in the Same Language as the Customer? Use…

Training the Trainer – Tips on Making it Work

Training the Trainer – Tips on Making it Work

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

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