People - Page 7 of 9 - Call Centre Helper

People

“People” covers everyone who works in or with the contact centre — from frontline agents and team leaders to support staff, trainers, and managers. It includes hiring, developing, motivating, and retaining people to deliver great customer service.

Recent Articles Most Viewed Articles

How to Give Your Line Manager Positive Feedback

How to Give Your Line Manager Positive Feedback

10 Tips for Induction Success

10 Tips for Induction Success

How to Coach Agents for Attitude

How to Coach Agents for Attitude

5 Ways to Boost Agent Productivity… Today!

5 Ways to Boost Agent Productivity… Today!

Top 20 Examples of Rapport Building Statements

Top 20 Examples of Rapport Building Statements

10 Steps to Chairing a Great Meeting

10 Steps to Chairing a Great Meeting

30 Strategies for Improving Agent Productivity

30 Strategies for Improving Agent Productivity

The Secret to Building Real Rapport

The Secret to Building Real Rapport

6 Ways to Think More Effectively at Work

6 Ways to Think More Effectively at Work

Zen and the Art of Handling Angry Customers

Zen and the Art of Handling Angry Customers

Skills and Competencies for Roles in The Call Centre

Skills and Competencies for Roles in The Call Centre

How to Make Coaching Stick

How to Make Coaching Stick

Soft Skills in Call Centres

Soft Skills in Call Centres

Best Tips, Phrases and Words to Use for Building Rapport

Best Tips, Phrases and Words to Use for Building Rapport

Should We Call Customers by Name?

Should We Call Customers by Name?

B is for Boss

How do we bottle up our amazing team leaders and agents?

How do we bottle up our amazing team leaders and agents?

I Already Coach. Why isn’t my Team Improving?

I Already Coach. Why isn’t my Team Improving?

Job appraisals – are they outdated?

Job appraisals – are they outdated?

Rapport-Building Tips

Rapport-Building Tips

A Guide to Writing a Successful CV

A Guide to Writing a Successful CV

An Introduction to Leadership Styles

An Introduction to Leadership Styles

How to Manage a Remote Team in an Indian Call Centre

How to Manage a Remote Team in an Indian Call Centre

Handling Difficult Customers

Handling Difficult Customers

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?