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Best Practice Site Visit – Widnes

Published On: 9th Jun 2014 15:36 - Modified: 17th Sep 2019

THE DATE: 10th July

THE LOCATION: Home Retail Group – Widnes

THE DETAILS: Freeing colleagues to respond to customer. Feel the energy and enthusiasm generated by a new vision, supported by a continuous improvement framework, with absence halved and call backs falling.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Best Practice Site Visit – Widnes

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