THE LOCATION: Manchester
THE DETAILS: Whether new to a long-term panning role or wanting to take time out and review how you produce your plans, this course is designed for planners, analysts or managers with good resourcing experience or previous foundation training. This course is for you if you want to see how others develop their forecasts and plans, discuss alternative approaches and common challenges, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast.
Author
Jo Robinson
Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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14th September 2026
15th September 2026