Have Your Say in Our Annual Benchmarking Survey

It’s that time of year again – where we invite you to share what’s happening behind the scenes of your operation for our ‘What Contact Centres Are Doing Right Now‘ research.

We’ve listened to your feedback and made our survey quicker and easier to complete than ever before!

• Answer just a few general questions
• Then pick and choose between CX, QA, WFM, & Conversation Analytics
• Just 10 minutes to complete

CLICK HERE TO TAKE PART

…And, as a big thank you, we’ll plant a tree with Ecologi for every completed survey – as well as enter you into our free prize draw for a £100 Amazon voucher!

This year’s research is sponsored by CallMiner, Content Guru, Peopleware and Scorebuddy.

Why You Should Take Part

“Call Centre Helper has been tracking key industry trends year-on-year for well over a decade, and our annual survey is always a great opportunity for CX leaders to put the spotlight on what’s happening behind the scenes of their operation. The industry is moving so fast, I can’t wait to analyse the results and see what’s new in 2026.”
– Xander Freeman, Director at Call Centre Helper

Terms and Conditions

To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)

Once the survey is closed, the winner of the Gift Cards will be chosen at random. The winner will be notified by email. The prize is non-exchangeable.

To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.

Author: Jo Robinson
Reviewed by: Xander Freeman