We Want Your CX Insights!

Want to be in with a chance of winning a £100 Amazon Voucher? Then complete our survey before 27th July and be entered into our free prize draw.

There’s still time to for you to have your say about what’s happening behind the scenes of your contact centre for this year’s ‘What Contact Centres Are Doing Right Now‘ research.

We’ve listened to your feedback and made our survey quicker and easier to complete than ever before!

• Answer just a few general questions
• Then pick and choose between the chapters that interest you the most – CX, QA, WFM, & Conversation Analytics

CLICK HERE TO TAKE PART

…And, as a big thank you, we’ll plant a tree with Ecologi for every completed survey – as well as enter you into our free prize draw to win a £100 Amazon voucher!

This year’s research is sponsored by CallMiner, Content Guru, Peopleware and Scorebuddy.

Why You Should Take Part

“Call Centre Helper has been tracking key industry trends year-on-year for well over a decade, and our annual survey is always a great opportunity for CX leaders to put the spotlight on what’s happening behind the scenes of their operation. The industry is moving so fast, I can’t wait to analyse the results and see what’s new in 2026.”
– Xander Freeman, Director at Call Centre Helper

Terms and Conditions

To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)

Once the survey is closed, the winner of the gift cards will be chosen at random. The winner will be notified by email. The prize is non-exchangeable.

To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.

Author: Jo Robinson
Reviewed by: Xander Freeman