41% of Contact Centres Use Free Internet Tools for Social Media Management 442 Filed under - Archived Content, Polls, Social Media According to our poll, 41% of contact centres rely on free internet tools to manage their social media channels. However, the most common method of doing so is to use Voice of the Customer technology, as used by 53% of contact centres. Poll – What technology do you use for Social Media? – answers Free Internet tools – 41% Single Customer Queue – 24% Knowledge Base – 29% Data Analytics/ Sentiment Analysis – 24% Voice of the Customer- 53% (Multiple answers were allowed during this poll, so the total does not add up to 100%.) Source: Call Centre Helper Webinar Poll – Webinar: 10 Strategies for Social Customer Service Sample size – 249 Date: May 2015 Author: Megan Jones Published On: 9th Sep 2015 - Last modified: 18th Sep 2019 Read more about - Archived Content, Polls, Social Media Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter