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Only 4% of Contact Centres do not Monitor Call Quality

How-many-calls-per-agent-per-month-do-you-monitor

Published On: 31st Oct 2012 10:12 - Modified: 18th Sep 2019

According to our poll, it is now just 4% of contact centres that do not monitor advisor calls, as more and more of those in the industry recognise the importance of doing so.

Poll – “How many calls per agent per month do you monitor?”- answers

0 – 4%
2-3 – 16%
4-5 – 22%
6-7 – 10%
8-10 – 11%
10-12 – 6%
13-15 – 4%
More than 15 – 28%

Source: Call Centre Helper website reader poll Votes: 530 Date: March 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Only 4% of Contact Centres do not Monitor Call Quality

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