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Articles - Centrical
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RECENT
POPULAR
Centrical and Ocado Win Partnership Award
Gamification: A Definition and Overview
Only a Quarter of Contact Centres Have an AI Strategy in Place
What to Include in a Business Case for New Technology
Elevating Employee PX: The Nesting Stage
What Is Contact Centre Gamification?
How to Improve Contact Centre Response Time
5 Actionable Trends to Implement in Your Contact Centre in 2024
Elevating the Employee Performance Experience
Manager Insights: Your Secret AI Coaching Superpower
Essential Training for Call Centre Managers
LMS Gamification – All You Need to Know
11 Powerful Gamification Techniques for Better Engagement
Self-Service Most Cost-Effective Way to Improve CX
Centrical Recognized as a Global Leader in Sales Gamification
What Is Microlearning?
Practical Tips to Connect With Customers
Case Study: Sykes Speeds Up Onboarding
How to Motivate Staff and Drive Employee Engagement
The Modern Approach to Quality Management
Ascensos Signs Multi-Year Deal With Centrical
Report Reveals Challenges With Employee Turnover
Prevent Pre-Boarding Purgatory and First-Day Ghosting
The Top 5 Microlearning Platforms in 2024
Latest Reports
Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
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Editor's Pick
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
The Essential Guide to WFM – Key Features to Look For
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Latest Resources
Report: The Inner Circle Guide to Omnichannel Workforce Optimization
eBook: How to Foster Innovation in a Hybrid Contact Centre
Upcoming Events
Unified Communications EXPO Manchester (UCX)
Wed 22 May 2024
How to Remain Compliant Whilst Driving B2C Outbound Sales – Webinar
Thu 23 May 2024
Latest Insights
Enhancing Trust in AI Through Knowledge Management
The Role of AI Science in a World of Democratized AI
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?