Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Essential Training for Customer Service Staff
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Drive Success With Gamification Software for Employee Engagement
Only a Quarter of Contact Centres Have an AI Strategy in Place
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What Not to Miss at Call & Contact Centre Expo 2023
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10 Innovative Ways to Gamify Corporate Training in 2024
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Centrical and Ocado Win Partnership Award
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Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept
How Technology Can Plug the Gap in a Short-Staffed Call Centre
A glowing symbolic light bulb and power transmission lines with chart showing Ascending arrows
Case Study: OVO Energy Boosts Engagement
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Case Study: Swiss Life Select Drives Sales Performance
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Case Study: Teleperformance Drives Agent Efficiency
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Case Study: Microsoft Drives Down Absenteeism
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Centrical Transforms Customer Calls
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Case Study: Verizon’s Cellular Sales Drives Engagement
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Case Study: Webhelp Improves Engagement, Learning & Performance
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Case Study: Sykes Speeds Up Onboarding
Aerobatic team performs flight at air show - consistent good performance concept
Case Study: Comdata’s Consistent Process Drives Performance
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Case Study: Payoneer Creates a Culture of Learning
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Centrical Releases AI Microlearning Powered by ChatGPT
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Report Reveals Challenges With Employee Turnover
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AI Microlearning: Agility and Scale for Frontline Training
What Is Microlearning?
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Manager Insights: Your Secret AI Coaching Superpower
ChatGPT, artificial intelligence chatbot
The Role of ChatGPT in Call Centres

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Webinar Replay: Boosting Agent and Team Leader Effectiveness in Customer Service
 
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