Dean Couchman - Call Centre Helper

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Dean Couchman

Dean Couchman, Consulting Lead for the UK at Peopleware.

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Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce

Recorded Webinar: Forecasting and Planning a…

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Recorded Webinar: Top 5 Workforce Management Myths

Recorded Webinar: Top 5 Workforce Management Myths

Recorded Webinar: Seven Strategies to Improve Adherence and Attendance

Recorded Webinar: Seven Strategies to Improve Adherence…

Recorded Webinar: Forecasting Masterclass

Recorded Webinar: Forecasting Masterclass

Recorded Webinar: Best Practices in Workforce Management

Recorded Webinar: Best Practices in Workforce Management

Recorded Webinar: Master-Class in Resource Planning

Recorded Webinar: Master-Class in Resource Planning

Post COVID-19 – Finding the New Normal

Post COVID-19 – Finding the New Normal

Improving Abandon Rate – From Wait Time to Win Time

Improving Abandon Rate – From Wait Time to Win Time

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?