Dean Couchman - Call Centre Helper

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Dean Couchman

Dean Couchman, Consulting Lead for the UK at Peopleware.

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Recorded Webinar: Forecasting and Planning a Multi-Skilled Workforce

Recorded Webinar: Forecasting and Planning a…

15 Proven Tactics to Reduce Abandon Rate

15 Proven Tactics to Reduce Abandon Rate

Recorded Webinar: Top 5 Workforce Management Myths

Recorded Webinar: Top 5 Workforce Management Myths

Recorded Webinar: Seven Strategies to Improve Adherence and Attendance

Recorded Webinar: Seven Strategies to Improve Adherence…

Recorded Webinar: Forecasting Masterclass

Recorded Webinar: Forecasting Masterclass

Recorded Webinar: Best Practices in Workforce Management

Recorded Webinar: Best Practices in Workforce Management

Recorded Webinar: Master-Class in Resource Planning

Recorded Webinar: Master-Class in Resource Planning

Improving Abandon Rate – From Wait Time to Win Time

Improving Abandon Rate – From Wait Time to Win Time

Post COVID-19 – Finding the New Normal

Post COVID-19 – Finding the New Normal

How to Tackle the Blurred Boundaries of Working Remotely

Start Preparing Your Frontline for Machine Customers

10 Tactics for Stronger Customer Communities

Evaluagent Updates AutoQA to Assess Conversations Like An Experienced QA Analyst

Zoom Launches $150K AI Grant Programme

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

17th November 2026

CX Tech Talk – How Zoom’s Agentic AI Expert Assist Fixes

18th November 2026

Contact Centre & CX Expo 2026

Safeguarding Customer Trust In The Age of Agentic AI

AI Orchestration vs Workflow Automation

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success

Webinar: How Is AI Changing the Role of QA Professionals?