Articles - Genesys

Discover and explore our Genesys content collection, including articles, blogs, news stories, case studies, resources and more.

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Cloud computing concept with digital cloud over world map
3 New Genesys Cloud CX Satellite Regions Added
contract-sign
Sabio Secures Contract With Journeycall
Announcing increase and expansion
Google Cloud and Genesys Announce Strategic Partnership Expansion
Single person in not the same color than others - personalisation concept
The Payoff of Personalized Customer Service
Digital health concept with a doctor standing on phone surrounded by assorted medical icons.
Building Truly Patient-Centric, Digital-First Healthcare Services
Selective focus on hand pushing a wooden cube with a robot. In a blurred background, two cubes with human icon. AI bridging gap
AI Bridges Gaps in Agent and Customer Connections
business-acquires
Cyara Acquires Voice of the Customer (VoC) Company CentraCX
Hand drawing line through maze - simple concept
Genesys Announces Simplified Automated Task Management Solution
Sustainability concept with eco paper lightbulb
Genesys Awarded for Contact Centre ESG Initiatives
Hands clapping to celebrate winners
Genesys Recognizes Winners of 18th Annual Customer Innovation Awards
Paper airplanes in form of arrow shape flying from clouds - leadership concept
Genesys Recognized as No. 1 Worldwide Growth Leader
An approval checkmark in the sky made of clouds
Genesys Cloud CX Achieves FedRAMP Authorization
Two hand holding illustration of cloud computer for download and upload
Genesys Empowers Charities With Cloud Contact Centre Tech
Enhance concept with arrow increasing
Creating New Value for Customers With Generative AI
Banking concept with happy piggy bank
Banking and WFE: Preparing for the Future
Hand draw a curve arrow leader with many small follower on chalkboard
Genesys a CCaaS Leader in the 2023 Gartner Magic Quadrant
Collaboration concept with hands holding lightbulbs together
Genesys and Salesforce Launch AI-Powered Solution
Silhouette of the team on the mountain. Leadership Concept
Sabio Group Strengthens Leadership Position
Happy contact center operator
Reinvent Employee Experiences With AI
Two people standing at top of mountain giving high five - partnership concept
Genesys and ibex Partner to Deliver Next Generation CX Solutions
High voltage pylons with electric power lines transferring electricity
Schneider Electric Taps Genesys to Transform Its CX
Hands reaching together and shaking - partnership concept
The Kerv and Genesys Partnership Goes From Strength to Strength
Two people in circles that overlap
Conversational and Generative AI: The Dynamic Duo
Hand protecting paper people
Insurance Relationships: Rethink and Revitalize CX

Latest Reports

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eBook: The Definitive Guide to Customer Journey Analytics
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Report: The State of Customer Experience
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2025 Contact Centre Buyer’s Guide
 
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