Martin Hill-Wilson - Call Centre Helper

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Martin Hill-Wilson

Martin Hill-Wilson of Brainfood Consulting

Martin is a long-standing member of the Customer Engagement community, and former CEO of a pioneering BPO and consultancy. Over his career, Martin has facilitated thousands of learner journeys and is an internationally recognised thought leader.

Connect with Martin on LinkedIn

Recent Articles Most Viewed Articles

Recorded Webinar: How to Introduce AI Voice Agents Whilst Keeping the Human Touch

Recorded Webinar: How to Introduce AI Voice Agents…

Can AI Really Make Customers Happier?

Can AI Really Make Customers Happier?

What Not to Miss at Customer Engagement Summit 2025

What Not to Miss at Customer Engagement Summit 2025

Why Is Video Chat Being Underutilized?

Why Is Video Chat Being Underutilized?

What AI Needs Is Informed, Confident Decision-Making

What AI Needs Is Informed, Confident Decision-Making

How CCaaS Drives Contact Centre Innovation

How CCaaS Drives Contact Centre Innovation

Implementation Cost Is the Biggest AI Adoption Barrier, New Survey Reveals

Implementation Cost Is the Biggest AI Adoption Barrier,…

10 Secrets to Delivering Consistent CX

10 Secrets to Delivering Consistent CX

All Aboard! Get Your AI Journey Off to the Best Start

All Aboard! Get Your AI Journey Off to the Best Start

Our Top Webinars of 2024

Our Top Webinars of 2024

Recorded Webinar: The Secrets to Delivering Consistent CX

Recorded Webinar: The Secrets to Delivering Consistent CX

Sabio Disrupt Reveals the Secrets to Success

Sabio Disrupt Reveals the Secrets to Success

Sabio Group Launches CX Realities 2023

Sabio Group Launches CX Realities 2023

Happy 20th Birthday, Call Centre Helper

Happy 20th Birthday, Call Centre Helper

IVR Best Practices, from DTMF to Conversational AI

IVR Best Practices, from DTMF to Conversational AI

What Should We Call Our Front Line Call Centre Staff?

What Should We Call Our Front Line Call Centre Staff?

Train Team Leaders Well

Train Team Leaders Well

Recorded Webinar: Innovative Best Practices for First Contact Resolution

Recorded Webinar: Innovative Best Practices for First…

How to Increase Contactless Engagement

How to Increase Contactless Engagement

Recorded Webinar: 10 Predictions for 2021

Recorded Webinar: 10 Predictions for 2021

Check Out Our New and Improved Webinar Programme for 2021

Check Out Our New and Improved Webinar Programme for 2021

100 Excellent Customer Service Quotes

100 Excellent Customer Service Quotes

How to Improve Call Centre Performance

How to Improve Call Centre Performance

A New Model for Customer Service

A New Model for Customer Service

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?