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Articles - Offshoring

Browse our range of content on offshoring call centre operations, with insights into cost savings, efficiency, and quality management.

How to manage a successful offshore contact centre

Should contact centres be placed offshore?

What is happening to overseas outsourcers?

The five most flopped customer service technologies

Making outsourcing work: what the experts recommend

Cultural Intelligence: What it Can do for Offshorers

Offshoring update: Is Africa giving India a run for its money?

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Editor's Pick

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How to Make the Best Use of Coaching Time

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What’s the Best Way to Reward Customers for Their Feedback?

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How to Define Career Paths in Your Contact Centre

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Erlang X – Everything You Ever Wanted to Know

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Latest Resources

Guide: Getting Started With Bots

Guide: Getting Started With Bots

eBook: The Complete Call Center Employee Engagement Guide

eBook: The Complete Call Center Employee Engagement Guide

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15 Examples of Probing Questions for Customer Service

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How to Calculate the Number of Agents Required in a Contact Centre

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