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Articles about Offshoring

How to manage a successful offshore contact centre

7,326

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Should contact centres be placed offshore?

5,765

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What is happening to overseas outsourcers?

4,470

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The five most flopped customer service technologies

7,133

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Making outsourcing work: what the experts recommend

4,589

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Cultural Intelligence: What it Can do for Offshorers

4,414

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Offshoring update: Is Africa giving India a run for its money?

2,925

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