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Articles - Offshoring

How to manage a successful offshore contact centre
Should contact centres be placed offshore?
What is happening to overseas outsourcers?
The five most flopped customer service technologies
Making outsourcing work: what the experts recommend
Cultural Intelligence: What it Can do for Offshorers
Offshoring update: Is Africa giving India a run for its money?
 
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Editor's Pick
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21 Customer Service Apology Statements – With Examples
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What to Look for When Buying a Dialler
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The Top CCaaS Vendors for 2023/2024
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How to Calculate Attrition Rate – The Formula
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eBook: Tackling Turnover in Travel and Hospitality
eBook: Tackling Turnover in Travel and Hospitality
Guide: How to Transform Local Government Customer Service
Guide: How to Transform Local Government Customer Service
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The UK National Contact Centre Conference
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Thumbnail CallMiner Releases Annual CX Landscape Report
CallMiner Releases Annual CX Landscape Report
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Key Takeaways From Sabio’s AI & Automation CX Community Day
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Top 50 Positive Words and Phrases – With Examples
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The Top 50 Words to Describe Yourself on Your CV
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Contact Centre Dashboard Excel Template
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What is the Phonetic Alphabet?
 
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