Articles - Offshoring

7,778

How to manage a successful offshore contact centre

6,033

Should contact centres be placed offshore?

4,601

What is happening to overseas outsourcers?

7,311

The five most flopped customer service technologies

4,789

Making outsourcing work: what the experts recommend

4,649

Cultural Intelligence: What it Can do for Offshorers

3,054

Offshoring update: Is Africa giving India a run for its money?