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Articles about Offshoring

How to manage a successful offshore contact centre

6,991

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Should contact centres be placed offshore?

5,596

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What is happening to overseas outsourcers?

4,377

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The five most flopped customer service technologies

6,912

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Making outsourcing work: what the experts recommend

4,406

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Cultural Intelligence: What it Can do for Offshorers

4,178

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Offshoring update: Is Africa giving India a run for its money?

2,831

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