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Articles - Offshoring

Browse our range of content on offshoring call centre operations, with insights into cost savings, efficiency, and quality management.

How to manage a successful offshore contact centre

Should contact centres be placed offshore?

What is happening to overseas outsourcers?

The five most flopped customer service technologies

Making outsourcing work: what the experts recommend

Cultural Intelligence: What it Can do for Offshorers

Offshoring update: Is Africa giving India a run for its money?

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Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

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Latest Resources

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: Why Customer Satisfaction Is Your Most Valuable Asset

White Paper: How To Drive Contact Centre Effectiveness and ROI

White Paper: How To Drive Contact Centre Effectiveness and ROI

Content Guru Rebirth of Retail Box

Upcoming Events

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NiCE Interactions 2025 International – London

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Webinar: Customer Feedback Tactics You Can’t Overlook

NICE CXone Vulnerability Report 2025 Box

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How to Build a Customer Journey Framework

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How to Future-Proof Your WFM System for Long-Term ROI

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Featured Articles

Thumbnail Welcome Calls: A Simple Way to Increase Customer Satisfaction

Welcome Calls: A Simple Way to Increase Customer Satisfaction

Thumbnail 15 Clarifying Questions For Customer Service

15 Clarifying Questions For Customer Service

Thumbnail When Is It OK to Hang-Up on a Customer?

When Is It OK to Hang-Up on a Customer?

Thumbnail How to Setup a Call Centre from Scratch – The Checklist

How to Setup a Call Centre from Scratch – The Checklist

Popular Pages

Thumbnail The Top 25 Positive Words and Phrases for Customer Service

The Top 25 Positive Words and Phrases for Customer Service

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The Top 50 Words to Describe Yourself on Your CV in 2024

Thumbnail Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE Download

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The Phonetic Alphabet and How it Improves Customer Service

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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