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Articles - Offshoring

Browse our range of content on offshoring call centre operations, with insights into cost savings, efficiency, and quality management.

How to manage a successful offshore contact centre

Should contact centres be placed offshore?

What is happening to overseas outsourcers?

The five most flopped customer service technologies

Making outsourcing work: what the experts recommend

Cultural Intelligence: What it Can do for Offshorers

Offshoring update: Is Africa giving India a run for its money?

Vonage Intelligent Workspace Box

Editor's Pick

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How to Practice Patience in Customer Service

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The Worst Examples of Saying “Sorry” to Customers

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15 Award-Winning Ideas from Teleperformance Contact Centre

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Top Tips for Digital Channels – Forecasting and Scheduling

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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