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Articles about Offshoring

How to manage a successful offshore contact centre
6,655
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Should contact centres be placed offshore?
5,463
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What is happening to overseas outsourcers?
4,320
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The five most flopped customer service technologies
6,803
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Making outsourcing work: what the experts recommend
4,235
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Cultural Intelligence: What it Can do for Offshorers
3,983
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Offshoring update: Is Africa giving India a run for its money?
2,778
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Editors Pick
17 Interesting Initiatives From the Dogs Trust Contact Centre
16 Customer Service Training Ideas – With Activities, Games and Helpful Techniques
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