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Articles about Offshoring

How to manage a successful offshore contact centre
6,530
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Should contact centres be placed offshore?
5,405
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What is happening to overseas outsourcers?
4,296
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The five most flopped customer service technologies
6,754
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Making outsourcing work: what the experts recommend
4,178
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Cultural Intelligence: What it Can do for Offshorers
3,891
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Offshoring update: Is Africa giving India a run for its money?
2,751
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Editors Pick
Listen to Series One of The Contact Centre Podcast In Full
How to Handle Contacts From Challenging Customers
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