Articles about Offshoring

How to manage a successful offshore contact centre

6,340

Should contact centres be placed offshore?

5,315

What is happening to overseas outsourcers?

4,241

The five most flopped customer service technologies

6,688

Making outsourcing work: what the experts recommend

4,042

Cultural Intelligence: What it Can do for Offshorers

3,800

Offshoring update: Is Africa giving India a run for its money?

2,713