Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job
Recorded Webinar: Moving to Digital Customer Service
Recorded Webinar: Latest Changes in Contact Centre Technology
Recorded Webinar: Chatbots and AI in the Contact Centre
Recorded Webinar: Getting the Best out of The Voice of the Customer
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
Recorded Webinar: How to Be World Class at Customer Service
Recorded Webinar: Boosting Agent Productivity & Call Centre Efficiency
Recorded Webinar: 7 Strategies to Improve Staff Retention
Recorded Webinar: Developing Effective Internal Communications in the Contact Centre
Recorded Webinar: How to Develop Active Listening in the Contact Centre
Recorded Webinar: How To Turn Around A Poor Customer Experience
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Recorded Webinar: The Secrets of WFM (2018)
Recorded Webinar: Improving Quality in Live Chat and Email
Recorded Webinar: How to Build an Effortless Customer Experience
Recorded Webinar: Measuring Customer Satisfaction
Recorded Webinar: Good Customer Experience Does Not Happen by Accident
Recorded Webinar: 7 Ways to Improve Quality in the Contact Centre
Recorded Webinar: 10 Predictions for 2018
Recorded Webinar: Knowledge Management and the Contact Centre
Recorded Webinar: 10 Easy Ways to Improve Customer Satisfaction
Recorded Webinar: How Technology Can Help the Contact Centre Improve
Recorded Webinar: How to Reduce Inbound Call Volumes
Recorded Webinar: The Best Ways to Handle Webchat