Tamsin Dollin - Call Centre Helper

Connect with Tamsin on LinkedIn "> Tamsin Dollin - Call Centre Helper

Tamsin Dollin

Tamsin Dollin, Director of Product Marketing, NICE CXone

Connect with Tamsin on LinkedIn

Recent Articles Most Viewed Articles

Adopt These CX Resolutions for a Successful New Year

Adopt These CX Resolutions for a Successful New Year

Why Include Human Interaction in a Seamless Digital Customer Experience

Why Include Human Interaction in a Seamless Digital…

How to be a Good Companion on a Customer Experience Journey

How to be a Good Companion on a Customer Experience…

Give Your Agents a Frictionless Conversational AI Experience

Give Your Agents a Frictionless Conversational AI…

9 Principles to Live by When Improving Customer Journeys

9 Principles to Live by When Improving Customer Journeys

14 New Uses for AI to Improve Your Customer Service

14 New Uses for AI to Improve Your Customer Service

Take Off the Blinders – Your Customers Have Already Engaged

Take Off the Blinders – Your Customers Have…

The Dos and Don’ts of Automated Assistants in the Contact Centre

The Dos and Don’ts of Automated Assistants in the…

Customer Journey Map Advice for Digital-first CX

Customer Journey Map Advice for Digital-first CX

Demonstrate the ROI of Contact Centre AI

Demonstrate the ROI of Contact Centre AI

Recorded Webinar: The Contact Centre of the Future

Recorded Webinar: The Contact Centre of the Future

Take Your Business to the Next Level With an AI Chatbot

Take Your Business to the Next Level With an AI Chatbot

Contact Centre AI – Answering Your Questions

Contact Centre AI – Answering Your Questions

What to Look for When Buying an IVR

What to Look for When Buying an IVR

What’s Happening Now With Self-Service and AI?

What’s Happening Now With Self-Service and AI?

What Is Robotic Process Automation (RPA)? and What are some Use Cases?

What Is Robotic Process Automation (RPA)? and What are…

Recorded Webinar: Self-Service Strategies for your Contact Centre

Recorded Webinar: Self-Service Strategies for your…

How Can I Improve the Productivity of Gen Z and Millennial Advisors?

How Can I Improve the Productivity of Gen Z and…

Recorded Webinar: Service Design – How to Improve Experiences

Recorded Webinar: Service Design – How to Improve…

Recorded Webinar: The Right Ways to Motivate Staff to Put in More Effort

Recorded Webinar: The Right Ways to Motivate Staff to…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?