White Paper: How Technology Is Transforming the Role of the Agent


Title: How Technology Is Transforming the Role of the Customer Contact Agent

In this white paper, we explore how chatbot technology is changing the customer service agent and, with insight from the CCW Market Study and Dr Nicola Millard, reveal how industry leaders are preparing for the next stage of this digital journey.

White Paper written by: IQPC

Click here to download your copy of the White Paper

Published On: 22nd Jul 2019 - Last modified: 27th Sep 2019
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