White Paper: How Technology Is Transforming the Role of the Agent 133 Filed under - Archived Content, IQPC Title: How Technology Is Transforming the Role of the Customer Contact Agent In this white paper, we explore how chatbot technology is changing the customer service agent and, with insight from the CCW Market Study and Dr Nicola Millard, reveal how industry leaders are preparing for the next stage of this digital journey. White Paper written by: IQPC Click here to download your copy of the White Paper Author: Rachael Trickey Published On: 22nd Jul 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, IQPC Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter