Introducing Speech and Text Analytics – Midlands

Nexidia are running a series of six workshops called Introducing Speech and Text Analytics with the Professional Planning Forum.

THE DETAILS:
18th June – Midlands

Who should attend?

This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel.

The Workshop Agenda

Morning Session

• Different types of Analytics available
• 3 Key things you need to know
• 3 main areas where you can gain valuable insight
• Introduction of the Analytics Framework
• System demonstration – how to utilise the technology
• Hands on experience of using Analytics with our unique training system

Afternoon Session

• Case Study Presentations – Hear from experienced practioners and award winners on how Analytics has changed their business
• Q&A Session with experienced practioners to help frame your thoughts and dispel the myths surrounding Analytics
• Develop your own Action Plan around how you can utilise Analytics technology in your organisation

Each delegate will also be given the opportunity to gain hands-on experience of an interaction analytics solution to help to identify the business processes, procedures and agent behavioural issues that stand in the way of you achieving your contact centres’ business goals. In addition to this, each delegate will receive their own customised workbook to help develop a full action plan so that you are fully equipped to influence change within your organisation.

THE ORGANISERS: Nexidia and the Professional Planning Forum