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Performance & Quality Management Think Tanks: Developing Next-Generation Operational Practice

Published On: 3rd Apr 2013 10:12 - Modified: 30th Oct 2017

For P&Q Campaign members:

Milestone event, 11th April—The Globe Theatre

THE DETAILS: As an influential figure in the UK contact centre industry, you are cordially invited to attend “A Regional Industry Think Tank”.
In it we will be looking at:

Results of the nationwide survey on what’s needed in Performance Management & Quality Monitoring
Developing a Manifesto on next-generation best practice
What can be done now to get us there

Have your say in your future.

The event is facilitated by Martin Hill-Wilson, a long-standing member of the UK customer service community, noted for his role in passing on best practice and next-generation thinking in customer service and social media.

THE ORGANISERS: Nexidia

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Performance & Quality Management Think Tanks: Developing Next-Generation Operational Practice

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