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White paper: Investigating the Current State of Performance Management in the Contact Centre

Published On: 2nd Feb 2014 15:57 - Modified: 30th Oct 2017

A mini whitepaper by Nexidia, based on findings from the 2013 Performance and Quality Management Survey.

The report consists of 174 responses from the P&Q campaign from October 2012 to March 2013. Participants included executives from contact centres and leaders who ran contact centres, with the majority of respondents working for contact centres employing more than 100 staff.

White Paper: written by Nexidia.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White paper: Investigating the Current State of Performance Management in the Contact Centre

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