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Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

Published On: 2nd Jul 2014 10:12 - Modified: 18th Sep 2019

According to our poll, less than 60% of contact centres revise their website FAQs less frequently than once a year.

However, 20% of the 43% who do not, do not have control over their website FAQs, as the marketing team has control of this area.

Poll – “When was the Last Time you Revised your Website FAQs?” – answers

Past week – 26%
Past month – 15%
Past year – 16%
Never – 23%
Handled by other department – 20%

Source: Call Centre Helper website reader poll Votes: 121 Started: 11 Mar 2014

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Only 57% of Contact Centres Revise Their Website FAQs At Least Once a Year

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