THE DATE: 10th July
THE LOCATION: Westminster Bridge, London
THE DETAILS: There will be a P&Q Challenge Best Practice Awards Dinner where all companies that have completed the assessment have the opportunity to present their work, and the Best Upgrade examples will receive industry wide recognition for their achievement. Some of the companies that have participated in the P&Q Challenge so far include Lloyds Banking, British Gas, LV, bSkyb, Axa Wealth and many more. This will take place at Park Plaza from 2pm-8pm.
THE ORGANISERS: Nexidia UK Ltd
Author
Megan Jones
Megan Jones, Editor, Call Centre Helper
Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.
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14th September 2026
15th September 2026