P&Q Challenge Workshop 1

THE DATE: Tuesday 7th July

THE LOCATION: CCT Venues, Barbican, 135-137 Aldersgate St, London EC1A 4JA

THE DESCRIPTION: Nexidia is sponsoring a set of workshops to help market leaders complete their first Strategic Quality Framework (SQF). Led by Martin Hill-Wilson all eight stages in the framework will be covered. Each workshop will be a mix of debate/decision and action planning. The goal is to complete that stage and then prepare for the next stage(s) of the SQF in between workshops. The final two workshops will focus on preparing for the P&Q Assessment where delegates will be required to show how their previous ecosystem compares to their upgraded ecosystem.

Venue address for all workshops: CCT Venues, Barbican, 135-137 Aldersgate St, London EC1A 4JA. Lunch, including refreshments in the morning and afternoon are also included. Registration: 9.30am Workshop start time: 10.00am Workshop end time: 5.00pm.

The rest of the dates –

Workshop 1 – Tuesday 7th July 2015

Workshop 2 – Thursday 13th August 2015

Workshop 3 – Tuesday 22nd September 2015

Workshop 4 – Tuesday 21st October 2015

Workshop 5 – Tuesday 10th November 2015

Workshop 6 – Thursday 3rd December 2015

The P&Q Challenge Best Practice Awards – Thursday 4th February 2016 (London – venue tbc)

THE ORGANISERS: Nexidia

 

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Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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