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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Water Company Implements a New Omnichannel Solution
Case Study: Bullhorn Transforms Contact Centre…
IP Integration Launches IPI Cloud AI
NICE Release Special Homeworking Solution in Response to…
Sabio Group Acquires Anana
NICE inContact CXone Integrates With Microsoft
Securitas Future-Proofs Emergency Response Services
Five9 and Mitel Announce Strategic Partnership
Clarabridge Introduces Intelligent Scoring
Jabra Launches Professional Speakerphone for the…
Case Study: The Ivy Collection Boosts Conversion Rates…
NICE Announces CX Excellence Award Winners
Case Study: Nottingham City Council Drive Efficiency and…
The Role of a Call Centre Trainer
RingCentral Announces Innovations
NICE Releases Its Back Office Proficiency Essentials
RingCentral Launches Video Meetings in Europe
Telehealth Service DocPlanner Embraces New Video Platform
Case Study: Fingal County Council Improves Customer Care
EDF Energy Moves to the Cloud
83% of Contact Centre Workers Facing Imminent Burnout
Case Study: Smartsheet Boosted Efficiency by 60% With…
Case Study: ManyPets Increases FCR to 95% With Evaluagent
Freshworks Integrates With Slack
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14th September 2026
Contact Centre & Customer Services Summit – Manchester
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CX Connect Europe
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