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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
The Trevor Project Transitions to Full-Time Remote Working
Jabra Creates a New Virtual Meeting Room Bundle
Newstel GmbH Selects New Email Customer Service Solution
New Research Reveals Chatbot Trust Gap
Global Artificial Intelligence Centre of Excellence…
How ProcedureFlow is Helping Contact Centers Adapt in…
Clarabridge Wins Artificial Intelligence Breakthrough…
Nuance Named a Leader in Authentication and Fraud…
Calabrio Receive Plaudits for Their Workforce…
Consumers Returning to Assisted Channels
Talkdesk for Service Cloud Voice on Salesforce AppExchange
2020-21 UK Contact Centre Decision-Makers’ Guide
NICE CXone Wins UK National Innovation Award
RingCentral Announces Whiteboard for RingCentral Rooms
Genesys Extends Relationship with BT
Outsourcing Supports Insurers Through Unprecedented Change
Case Study: Webhelp Improves Engagement, Learning &…
GCI Acquires Modality Systems
NICE inContact Named a Cloud Contact Centre Leader
New Research Shows That UK Consumers Are Warming Up to AI
8×8 and Genesys Partner
Enghouse Interactive Achieves Microsoft Certification
Cirrus’ Omnichannel Solutions are Now Available on…
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