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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Foundever and CallMiner Earn IAOP 2023 Excellence…
Ty Chooses 8×8 XCaaS for Enhanced CX
Sabio Group Helps ENGIE Achieve Cloud Migration Goals
8×8 Sales Assist Announced to Improve CX
Zoom Announces CX Suite Enhancements
Upland Revolutionizes Knowledge Management
NICE Named the Outright Leader in the 2023 SPARK Matrix
Assist Digital Joins Five9 Partner Network
Zoom Celebrates its Fourth Consecutive Time in the…
Engage Hub and MaxContact Partner
The UK National Contact Centre Awards 2024 Are OPEN!
8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS
NICE Named a CX Winner in Ventana Research Awards
PureGym One of the Fittest at This Year’s ECCCSAs
Genesys Named a Leader by the IDC MarketScape
Case Study: Seasalt Achieves a 100% Rise in Evaluations
Migration Services Assured for Genesys PureConnect…
CallMiner Announces LISTEN Award Winners
Genesys Awarded Two 2023 Global AWS Partner Awards
Uniphore a Leader in Opus Research 2023 Report
ECCCSA 2023 Winners Announced
Oodle Selects NICE Enlighten AI
Uniphore and CS Infocomm Announce Strategic Partnership
Limango Selects NICE CXone to Elevate Their CX Operation
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14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought
Are You Measuring Activity or Success?
Webinar: Are You Wasting Your CX Data’s Potential?
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Webinar: How to Turn Customer Feedback into Action