The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Swampfox Announces New Release of CX Solution
Intradiem Introduces First AI-Powered Solution to…
Uniphore Podcast: Agent Enablement Before Automation
Salesforce and AWS Deepen Integrations
Cnect Wales Contact Centre Awards Shortlist Announced
Playvox Release Their On Demand Webinars
Unlocking the Secrets to Exceptional CX at Five9 CX Summit
Content Guru Adds Integration to storm Platform
Sprinklr Integrates AI+ Platform with Google…
Merkle Launches Global Accelerator for Salesforce…
Infobip Launches Click-to-Chat Ad Analytics
NICE ContactEngine Receives Digital Transformation Honors
Genesys and Salesforce Launch AI-Powered Solution
Sabio Group Strengthens Leadership Position
Operata Announces Grandioso Release
Uniphore Recognized in Eleven Gartner Hype Cycle Reports
Case Study: Angi Drives Cost Savings
8×8 Launches New SMS Fraud Prevention Communication…
Case Study: CLICKD Solutions Improves QA
8×8 Expands AI Self-Service Capabilities
Five9 Advances in ServiceNow’s Build Partner Program
NICE Recognizes Top EMEA and APAC Innovators
Introducing SmartView Custom Dashboards
Playvox and Natterbox Join Forces
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
Content Guru Recognised for 12th Consecutive Year
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success