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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
VCC Live 7.0 Released With a Brand New, Modern Interface
CallMiner Platform Combines With Microsoft Azure Speech…
Playvox Release Their On Demand Webinars
Study Shows That AI Speeds Up the Resolution of Customer…
Dermalogica Selects 8×8 to Power Its Customer…
Domino’s Pizza Install a New Unified…
Lifesize Adds New Features to Its Cloud Contact Centre…
Poly’s Story: Moving to Remote Working
Calabrio Unveils New Workforce Engagement Management Suite
Complete the Survey – What Makes Your Team Tick?
CXone Helps GWA Group Limited and RAC WA Transform…
Case Study: Page Outsourcing Improves Consistency With…
8×8 Announces Partnership with Workair
Aspect Announces General Availability of Aspect Via 20
Case Study: Managing the Customer Journey for Eaglemoss
Five9 Announces Inaugural Reimagine CX Award Winners
Case Study: Cricut Reduced Abandonment Rates by 90% With…
Calabrio Wins Innovation Awards
8×8 Partners With Virgin Media Business
Poly’s Experience Centers
Five9 Launches Service Cloud Voice Partner Telephony
Hoist Finance Wins Accolade at the European Contact…
Case Study: Olympia Steel Buildings Saved Over 1700…
Case Study: Valda Energy’s Efficient Customer…
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success