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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Bad Customer Service Stops Six in Ten Consumers Shopping With a Retailer

Bad Customer Service Stops Six in Ten Consumers Shopping…

Colt Technology Services Improves Customer Insights

Colt Technology Services Improves Customer Insights

Serenova Acquires Workforce Management Technology From Loxysoft

Serenova Acquires Workforce Management Technology From…

Talkdesk CXTalent Reaches 10,000 in Just 10 days

Talkdesk CXTalent Reaches 10,000 in Just 10 days

Spearline Introduce Voice Assure Interstate

Spearline Introduce Voice Assure Interstate

Talkdesk Joins the AWS Partner Network

Talkdesk Joins the AWS Partner Network

Poly’s Experience Centers

Poly’s Experience Centers

HP Unlocks New Era of AI Experiences

HP Unlocks New Era of AI Experiences

Enghouse Interactive Promotes Node4 to Silver Partner Status

Enghouse Interactive Promotes Node4 to Silver Partner…

Customers Have a Love-Hate Relationship with Messaging Apps

Customers Have a Love-Hate Relationship with Messaging…

Rostrvm Solutions Now Part of IMImobile

Rostrvm Solutions Now Part of IMImobile

Case Study: Akixi Supports Gamma During Remote Working Shift

Case Study: Akixi Supports Gamma During Remote Working…

Talkdesk Partners With Claro Enterprise Solutions

Talkdesk Partners With Claro Enterprise Solutions

Content Guru Optimizes Voice Channel Experiences

Content Guru Optimizes Voice Channel Experiences

Nine Out of Ten Contact Centre Professionals Set to Leave Jobs

Nine Out of Ten Contact Centre Professionals Set to…

Case Study: Managing the Customer Journey for Eaglemoss

Case Study: Managing the Customer Journey for Eaglemoss

Vonage to Present at Enterprise Connect 2022

Vonage to Present at Enterprise Connect 2022

Case Study: University Hospitals Sussex Reduces Wait Time by 90% With Netcall

Case Study: University Hospitals Sussex Reduces Wait…

RingCental Offers Three Months of Its Cloud-Based Phone System for Free

RingCental Offers Three Months of Its Cloud-Based Phone…

RingCentral Releases New Unified Desktop App

RingCentral Releases New Unified Desktop App

Poly Headset Commended by Frost & Sullivan

Poly Headset Commended by Frost & Sullivan

Case Study: Teleperformance Drives Agent Efficiency

Case Study: Teleperformance Drives Agent Efficiency

Winners of 2024 UK National Contact Centre Awards Announced

Winners of 2024 UK National Contact Centre Awards…

CXone Helps GWA Group Limited and RAC WA Transform Operations

CXone Helps GWA Group Limited and RAC WA Transform…

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Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Latest News

Connected Experiences Become Focus at The Experience Show Asia

54% Discover Compliance Breach Outside Routine QA Reviews

Resources

The Voice AI Agents Buyer’s Guide

Guide: Break the Customer and Agent Burnout Loop

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Latest Blogs

Auto QA is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action