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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year
Three Decades of Recognising Excellence in UK Contact…
Customers Have a Love-Hate Relationship with Messaging…
AWS Announces New Service to Enhance SaaS Suite: AppFabric
Calabrio Named a Top Workplace
Fujitsu Implement New Contact Centre Solutions
eGain Reimagines Omnichannel Customer Engagement with…
Healthcare Company Moves Thousands of Seats to the Cloud
Jacada Announces Symphony as a Consulting Partner
Vonage Named a Leader in Aragon Research Globe 2021
Talkdesk Performs Well In G2 Report
RingCentral and Atos Expand Partnership
Mobile Company Handles a 200% Increase in Customer…
8×8 Launches New Technology Partner Ecosystem
Case Study: Fnac Darty Achieves 97% CSAT Rate With Apizee
Colt Technology Services Improves Customer Insights
Talkdesk Releases Solutions for the “New…
Case Study: Fintech Firm Increases Agent Productivity by…
8×8 XCaaS Sees Global Customer Growth
NICE Deploys Solution to NHS Lothian
Talkdesk Partners With Claro Enterprise Solutions
Talkdesk Leads the Industry in the G2 Report
Case Study: Littlefish Achieves 95% Satisfaction Rate
Genesys and Salesforce Launch AI-Powered Solution
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success