The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

Talkdesk Earns TrustRadius Awards

Talkdesk Earns TrustRadius Awards

Case Study: Farmers Insurance Increases Productivity by 40% With Vonage

Case Study: Farmers Insurance Increases Productivity by…

Jabra Launches New Cashback Promotion

Jabra Launches New Cashback Promotion

Sweetwater Sound Tunes Deploys 8×8 Cloud Communications

Sweetwater Sound Tunes Deploys 8×8 Cloud…

Sprinklr Upgrades Generative AI

Sprinklr Upgrades Generative AI

eGain Knowledge Hub Available on Five9 CX Marketplace

eGain Knowledge Hub Available on Five9 CX Marketplace

NICE Launches NTR-X Compliance Recording and Capture for Zoom

NICE Launches NTR-X Compliance Recording and Capture for…

Cyara Resolves Common Chatbot Failures With New Testing Capabilities

Cyara Resolves Common Chatbot Failures With New Testing…

Case Study: Marley Spoon Achieves 80% 5 Star Reviews With babelforce

Case Study: Marley Spoon Achieves 80% 5 Star Reviews…

Case Study: OVO Energy Boosts Engagement

Case Study: OVO Energy Boosts Engagement

Case Study: Lovepop Improves CSAT Score to 94% With Crescendo

Case Study: Lovepop Improves CSAT Score to 94% With…

Genesys Unveils New AI Innovations at Xperience 24

Genesys Unveils New AI Innovations at Xperience 24

Case Study: Marston Holdings Reduces AHT With MaxContact

Case Study: Marston Holdings Reduces AHT With MaxContact

Spearline Release New Podcast Episodes

Spearline Release New Podcast Episodes

Sabio Congratulates Allianz Direct on its Big Win

Sabio Congratulates Allianz Direct on its Big Win

Cirrus Solution to Support Blind and Partially Sighted Agents

Cirrus Solution to Support Blind and Partially Sighted…

Case Study: Cyprus Airways Delivers Sky-High Customer Service

Case Study: Cyprus Airways Delivers Sky-High Customer…

Zendesk Extends its CX Leadership with AI Offerings

Zendesk Extends its CX Leadership with AI Offerings

Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo

Case Study: Hollywood Bowl Increases Adherence to 95%…

Japan-Based Education Company Chooses Vonage

Japan-Based Education Company Chooses Vonage

8×8 Announces New Generation Phone App for Microsoft Teams

8×8 Announces New Generation Phone App for…

Finalists Announced for the European Contact Centre & Customer Service Awards 2023

Finalists Announced for the European Contact Centre…

NewVoiceMedia Wins Award for Speech Analytics Solution

NewVoiceMedia Wins Award for Speech Analytics Solution

SecureAppbox Chooses Vonage Video Express

SecureAppbox Chooses Vonage Video Express

Close Close
Top Stories

10 Sure-Fire Ways to Undermine Compliance

The Do’s and Don’ts of Implementing Analytics

What Should You Do When You Think a Customer Is Lying?

Latest News

Vonage Named Major Provider in Emerging ICX Category

Zoom Named a Leader in IDC Revenue Orchestration Assessment

Resources

Claim Your Free AutoQA POC

Claude Skills for WFM & Support Leaders

Upcoming Events

15th September 2026

CX Connect Europe

15th September 2026

Planning Pitfalls: How to Avoid the Worst WFM Mistakes – Webinar

Latest Blogs

Auto QA Is Live: Every Call Scored, Every Score Evidenced

When Customers Can’t Tell It’s AI, QA Can’t Be an Afterthought

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action