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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Blueberry Markets Creates Its CX Team…
Vonage Recognized as Leader in Growth and Innovation
NICE Selected by Scope to Deliver Frictionless CX
Case Study: RHM Introduces Customers to the Power of…
New Advanced Cloud Phone and Platform Capabilities
MaxContact Shortlisted for the 2022 SaaS Awards
NICE Positioned As A Leader in 2022 Gartner Magic…
The Evolution of Digital Innovation in the Contact Centre
Customer Service Essentials for Small Businesses
Workshop Recording: Does WFH Really Make Business Sense?
Cyara Resolves Common Chatbot Failures With New Testing…
RingCentral Announces Whiteboard for RingCentral Rooms
Call Centre AI Software for the Next Generation
National Express Improves Security and Flexibility with…
New Enhancements to Rainbow Office
IVR Best Practices, from DTMF to Conversational AI
Using the Snooze Alerts Function on Voice Assure
8×8 CPaaS Delivers No-Code Functionality
Contact Centres Close to Breaking Point According to New…
79% of CX Leaders Plan to Increase Investment in Contact…
Sabio Group Acquires People Matter
Odigo and Pindrop Announce Partnership
How Organizations Are Differentiating on Digital With AI
IVR Systems Testing
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What are you interested in?
Take the “Fear Factor” Out of Agent Role Play
Smarter Ways to Close the Loop on Customer Feedback
Top Games to Reinforce Agent Skills and Knowledge
Netcall and Box Partner to Make Information More Accessible
Five9 to Acquire Level AI in $325 Million Deal
What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
10th November 2026
Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
11th November 2026
Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
7 Outbound Dialler Features You Need In Your Call Centre
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success