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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Now Available: Alvaria CX Suite 22.1

Now Available: Alvaria CX Suite 22.1

Five9 Levels up Partnership With Zendesk to Elevate CX Results

Five9 Levels up Partnership With Zendesk to Elevate CX…

Picking up the Pieces for Our Healthcare Providers

Picking up the Pieces for Our Healthcare Providers

Vonage Leads the 2022 CPaaS Omdia Universe Report

Vonage Leads the 2022 CPaaS Omdia Universe Report

Swim England Embraces the Flexibility of Remote Work With 8×8

Swim England Embraces the Flexibility of Remote Work…

Cyara Releases Customer Experience Test Automation Maturity Model

Cyara Releases Customer Experience Test Automation…

NICE 2022 Digital First Customer Experience Report

NICE 2022 Digital First Customer Experience Report

Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 

Five9 Awarded Verint 2022 EMEA Cloud Partner of the Year 

Sparkhound Provides Client Support 24/7 With 8×8 Contact Center

Sparkhound Provides Client Support 24/7 With 8×8…

Sabio Group Recognised Twice at Verint’s Partner Awards

Sabio Group Recognised Twice at Verint’s Partner Awards

Vonage Chosen to Power Telehealth Services

Vonage Chosen to Power Telehealth Services

CallMiner Leader in 2022 Speech Analytics SPARK Matrix

CallMiner Leader in 2022 Speech Analytics SPARK Matrix

Madrid ‘Disrupt ‘22’ Speaker & Location Announcement

Madrid ‘Disrupt ‘22’ Speaker & Location Announcement

Five9 Extends EMEA Footprint

Five9 Extends EMEA Footprint

NICE Interactions Live 2022

NICE Interactions Live 2022

Jabra Launches Engage 55

Jabra Launches Engage 55

Reshaping CX, One Year In

Reshaping CX, One Year In

The Alvaria Community: Now Live!

The Alvaria Community: Now Live!

Vonage Provides Integrated Solution for a Headset Company

Vonage Provides Integrated Solution for a Headset Company

How Can watchRTC Improve Your WebRTC Service Operations?

How Can watchRTC Improve Your WebRTC Service Operations?

NICE CXone Digitises Contact Centre Operations

NICE CXone Digitises Contact Centre Operations

Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow

Save the Date! ACE 2022: Alvaria U, Ready, Set, Grow

Choosing Where You Work From Makes You Happier

Choosing Where You Work From Makes You Happier

Odigo Partners With PCI Pal to Provide Secure Payments

Odigo Partners With PCI Pal to Provide Secure Payments

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success