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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Building Customer Loyalty in the Next Normal – Webinar Replay

Building Customer Loyalty in the Next Normal – Webinar…

Vonage Awarded Place on Newsweek List

Vonage Awarded Place on Newsweek List

Vonage Chosen to Enhance Customer Acquisition and Post-Purchase Services

Vonage Chosen to Enhance Customer Acquisition and…

NICE and Deutsche Telekom Global Business Announce Partnership

NICE and Deutsche Telekom Global Business Announce…

8×8 and Genesys Partner

8×8 and Genesys Partner

Sabio’s Disrupt ‘22 Brings Back the Live Event Feel-Good Factor

Sabio’s Disrupt ‘22 Brings Back the Live Event Feel-Good…

NICE Investigate Supports Police Investigations in England and Wales

NICE Investigate Supports Police Investigations in…

How to Manage Outbound Calling Regulations Without Sacrificing Productivity

How to Manage Outbound Calling Regulations Without…

Five9 Recognized as a Certified Transparent Company

Five9 Recognized as a Certified Transparent Company

NICE Named Top Provider for Voice of the Customer

NICE Named Top Provider for Voice of the Customer

Sabio Group Unveils Sabio Console at Disrupt UK

Sabio Group Unveils Sabio Console at Disrupt UK

Curious Thing Using the Vonage Communications Platform

Curious Thing Using the Vonage Communications Platform

SecureAppbox Chooses Vonage Video Express

SecureAppbox Chooses Vonage Video Express

NICE Achieves Perfect Scores in DMG Consulting Report

NICE Achieves Perfect Scores in DMG Consulting Report

Vonage Receives 5-Star Rating in 2022 CRN Partner Program Guide

Vonage Receives 5-Star Rating in 2022 CRN Partner…

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Cognigy Named ‘AI Automation Specialists of the Year’ 2022

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the Year’

Westcon-Comstor Names Sabio EMEA ‘Cloud Partner of the…

Customer-Focused Contact Centre Conference

Customer-Focused Contact Centre Conference

Vonage Enhances Video Capabilities for Its UCaaS and CCaaS Solutions

Vonage Enhances Video Capabilities for Its UCaaS and…

Calabrio Selected for Its Cloud-First Approach to Workforce Optimization

Calabrio Selected for Its Cloud-First Approach to…

NICE Workforce Optimization Recognized by Metrigy Research

NICE Workforce Optimization Recognized by Metrigy Research

Save the Date: The Alvaria Community – Coming April 25th, 2022

Save the Date: The Alvaria Community – Coming…

Vonage Interactive Broadcast Supports up to 15,000 Participants

Vonage Interactive Broadcast Supports up to 15,000…

Five9 Becomes Official Software Partner of the European Tour Group

Five9 Becomes Official Software Partner of the European…

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success