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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Vonage Recognized by Capterra as Top Performer
Thrive and Genesys Partner to Help Counter the Employee…
Novo Nordisk Chooses Vonage Contact Centre
eGain to Present at Mobile World Congress 2022
BDO Deploys 8×8 XCaaS
Cognigy Increases Series B Funding
Computacenter Selects Sabio to Support Service Desk…
Akixi Announces Growth Investment
EvaluAgent’s QA Maturity Tool
Visionflex Chooses Vonage to Power Its Remote Services
Landmark Year for Revenue and Users at EvaluAgent
Growth in the Customer Management Industry Must Be…
Case Study: Pizza Hut Orders Up Better Customer Experience
Calabrio Recognized as a Leader in G2 Contact Centre…
NICE Expands Partnership With Google
eGain Knowledge Hub Receives ServiceNow Certification
Vodafone and RingCentral Launch New Communications…
Five9 Announces Brand Ambassador Partnership
Calabrio Releases New Performance Coaching
Cognigy Named a Leader by Gartner
Five9 Partner with Pindrop
Case Study: Chemical Company Embraces Cloud Solution
Cognigy Named as One of Germany’s Fastest Growing…
Vonage to Power VIRA Vaccine Chatbot for WhatsApp
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ICMI Contact Center Expo 2026
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