The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
RingCentral Announces New Innovations to Make Hybrid…
8×8 Agent Workspace Reimagines the Contact Centre
Case Study: How CRMG Disrupted Its Industry With Cognigy…
New Study Finds CX Leaders Are Moving Beyond NPS
8×8 Introduces Conversation IQ
Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’
RingCentral Announces New Webinar Solution
New Enhanced Quality Monitoring Leaves the Scorecard…
Odigo Named Leader in Frost & Sullivan Radar for…
Sabio Group Supports STEM Innovation & Education
Vonage to Present at Enterprise Connect 2022
Nicereply and EvaluAgent Form Partnership
NICE CXone Gets Top Honours for Contact Centre Platforms
8×8 XCaaS for Multinational Companies in Indonesia
MaxContact Sees Record Growth
NICE Launches NTR-X Compliance Recording and Capture for…
NICE Announces CX Spring 2022 Release
Join the Alvaria Customer Advisory Council
8×8 XCaaS Sees Global Customer Growth
VoicePing Choses Vonage to Power VR Travel Experience
Case Study: Scaling Citizen Support During a Crisis
Cazoo Uses Calabrio Workforce Management
Alvaria Adds Real Time Intelligent AI Capability
NICE Recognized for Conversational AI Applications and…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
What Is Our Metric Fixation Really Costing Us?
Keep Your Finger on the Pulse of What Agents Think
Tactics to Manage QA Well During Seasonal Peaks
Five9 Named a Leader for Ninth Time
Content Guru Recognised for 12th Consecutive Year
Webinar Replay: How to Turn Customer Feedback into Action
eBook: Capacity Planning for Contact Centre BPOs
26th October 2026
ICMI Contact Center Expo 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
Q&A: The Role of AI When Every Second Counts
Why QA and CSAT Scores Don’t Always Match
Webinar: Should Voice Agents Replace IVRs?
Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?
Webinar: 10 Ways to Make 2027 a CX Success