The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: How CRMG Disrupted Its Industry With Cognigy…
New Study Finds CX Leaders Are Moving Beyond NPS
8×8 Introduces Conversation IQ
Sabio Group Unveils Keynote Speaker for ‘Disrupt ‘22’
RingCentral Announces New Webinar Solution
New Enhanced Quality Monitoring Leaves the Scorecard…
Odigo Named Leader in Frost & Sullivan Radar for…
Sabio Group Supports STEM Innovation & Education
Vonage to Present at Enterprise Connect 2022
Nicereply and EvaluAgent Form Partnership
NICE CXone Gets Top Honours for Contact Centre Platforms
8×8 XCaaS for Multinational Companies in Indonesia
MaxContact Sees Record Growth
NICE Launches NTR-X Compliance Recording and Capture for…
NICE Announces CX Spring 2022 Release
Join the Alvaria Customer Advisory Council
8×8 XCaaS Sees Global Customer Growth
VoicePing Choses Vonage to Power VR Travel Experience
Case Study: Scaling Citizen Support During a Crisis
Cazoo Uses Calabrio Workforce Management
Alvaria Adds Real Time Intelligent AI Capability
NICE Recognized for Conversational AI Applications and…
Vonage Recognized by Capterra as Top Performer
Thrive and Genesys Partner to Help Counter the Employee…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Manage Agent Workarounds and Shortcuts
Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Customer Operations Case Study Pack
Webinar Replay: Are You Wasting Your CX Data’s Potential?
29th September 2026
2026 QATC Annual Conference
30th September 2026
Customer Experience Live Show Middle East 2026
Customer Satisfaction Survey Best Practices: A Complete Guide
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?