The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: Healthcare Products Company Migrates to…
NICE Announces NEVA for Collection Adherence
83% of Contact Centre Workers Facing Imminent Burnout
Gen Z Twice as Likely to Feel Isolated Working From Home
Case Study: Leading US Stock Exchange Switches to the…
Playvox Introduces Customer AI with the Acquisition of…
HSJ Partnership Awards 2022
City of Detroit 911 to Implement NICE Inform Elite
eGain Achieves FedRAMP Authorization with IRS Sponsorship
Japan-Based Education Company Chooses Vonage
NICE Named Market Share Leader in Workforce Optimisation
NICE Introduces New AI Capabilities
Companies Recognised at Engage21 Customer Awards
NICE Named a Leader in 2021 SPARK MatrixTM
8×8 expands XCaaS to the Philippines
Calabrio Named an Exemplary Vendor
Vonage Named Asia-Pacific CPaaS Company of the Year
Case Study: Rapid Growth for Optimum Credit
Odigo Announces the Integration of Google Dialogflow CX
eGain Announces 2021 NA Partner Award Winners
eGain Knowledge Hub Available on Five9 CX Marketplace
Five9 Receives Highest Rating in Survey by DMG Consulting
Vonage Recognized as Leader in Growth and Innovation
Vonage Chief HR Officer Wins Award
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
How to Manage Agent Workarounds and Shortcuts
Have IVRs Had Their Day?
Key Questions to Help You Decide What to Automate
8×8 Wins Four Stevie Awards for Technology and Service
Content Guru Wins Two Cloud Excellence Awards
Customer Operations Case Study Pack
Webinar Replay: Are You Wasting Your CX Data’s Potential?
29th September 2026
2026 QATC Annual Conference
30th September 2026
Customer Experience Live Show Middle East 2026
Customer Satisfaction Survey Best Practices: A Complete Guide
6 AutoQA Mistakes That Derail Your Program Before It’s Even Started
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action
Webinar: Should Voice Agents Replace IVRs?