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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Clarabridge Wins Artificial Intelligence Breakthrough…
Aspect Release Their 5th Annual Consumer Index Report
Nuance Named a Leader in Authentication and Fraud…
NICE inContact CXone Scores Well In New Forrester Report
Talkdesk Named as a Leader in Cloud Contact Centres
Aspect Announces General Availability of Aspect Via 20
Genesys Partner With Adobe
HyreCar Unify Their Contact Centre Solutions
Aspect Reveal Interesting Findings From New Contact…
Akixi Wins Best Analytics Platform Award
Vonage Expands Collaboration with Microsoft
RingCentral Feature in New Frost & Sullivan Report
Mobi Implement New Contact Centre Solutions
Nuance and Genesys Expand Partnership
Genesys Unveil New Contact Centre Multicloud Architecture
Business Systems Awarded Supplier Place on SPARK DPS
injixo Announce Their Upcoming Webinar Schedule
Five9 Introduce Their New Virtual Assistant
Poly’s Story: Moving to Remote Working
NICE inContact Named as a Leader in Cloud Contact Centres
Verint Wins Big at the 2020 Stevie Awards
Poly Discuss the Future of the “Workplace…
Talkdesk Wins Two UC Awards 2020
Kingspan Move to the Cloud
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