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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
RingCentral Releases New Unified Desktop App
Case Study: How CQC Are Keeping Their Remote Teams Engaged
Genesys Supports Food4Heroes Charity
Al Rayan Bank Avoids Business Disruption During COVID-19
Vonage and Freshworks Announce Partnership
Vonage Releases a Unified Communications Solution
Webcam Woes Top List of COVID-19 Customer Complaints
Trust Business Partners and Koopid Announce Partnership
Freshworks Integrates With Slack
Video Communication Soars During COVID-19 Crisis
Genesys Announce New Amazon Web Services Connection
Jabra Team ‘Brave the Shave’ for the NHS
Talkdesk Launch a New Job Platform for Contact Centre…
Talkdesk Included in 2020 List of Best Software Companies
PCI DSS-Compliant Card Payment Services Launched for…
Two-Thirds of Adults Have Experienced “Phone…
Natterbox Accelerate Global Expansion
RAM Tracking Avoids Disruption During COVID-19 Crisis
Tandem Bank Strengthens Its Customer Service Operations
Doctolib Creates Innovative Telehealth Service
Nuance Introduces AI That Eliminates Putting Customers…
Funlab Enhances Its Customer Service Offering
CitNOW Moves to the Cloud
Crunch Transforms Its Business Communications
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Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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Future-Ready Planning: Trends and Skills for Modern Planners – Webinar
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Preparing for 2027: What the Latest Research Tells Us – Webinar
The Discipline Behind Achieving a ‘Return on Intelligence’
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Webinar: 10 Ways to Make 2027 a CX Success