The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Freshworks Launches Freshsuccess
Leading Through Crisis in a Human Way – The…
IT Naturally Moves to the Cloud in Just Five Days
Poly Launches New Bluetooth Headset Solution
Jabra Announces Its New Evolve2 Headset Range
Fraudsters Are Taking Advantage of the Coronavirus Panic
Maintaining Service Quality Remotely: The Webinar Series…
Sabio Acquires DVELP
Vonage Announces Brand Revitalization
NICE Release Special Homeworking Solution in Response to…
Vodafone Germany Adds WhatsApp to Their Contact Centre
Business Systems Partners with Cloud9
Ibotta Improves Remote Workforce Management and Engagement
RingCental Offers Three Months of Its Cloud-Based Phone…
NICE inContact Expands Support During Coronavirus Outbreak
Genesys Acquire nGUVU
VCC Live Raises $2.4 Million to Expand Services
Coronavirus Impacts International Telecoms in China and…
Genesys Cloud Now Available on AWS Marketplace
NICE Celebrates Gartner Magic Quadrant Results
IPI and UK Youth Help Young People Build Bright Futures
Calabrio Recognized in Gartner’s Magic Quadrant
Talkdesk Makes Cloud Transformation Easier
Swisscom Quadruples Customer Interactions in Just Six…
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
The Do’s and Don’ts of Implementing Analytics
What Should You Do When You Think a Customer Is Lying?
What It Takes to Be a More Empathetic Leader
54% Discover Compliance Breach Outside Routine QA Reviews
8×8 Finds 52% Blame CIOs for AI Errors
The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action