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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Coronavirus: Jacada Offers Easy-to-Launch Automation Solutions

Coronavirus: Jacada Offers Easy-to-Launch Automation…

Healthcare Company Moves Thousands of Seats to the Cloud

Healthcare Company Moves Thousands of Seats to the Cloud

COVID-19: NICE Reports a Surge in Self-Service Scheduling Usage

COVID-19: NICE Reports a Surge in Self-Service…

Genesys Help Organizations Move to the Cloud in 48 Hours

Genesys Help Organizations Move to the Cloud in 48 Hours

RingCentral Release New Video Platform

RingCentral Release New Video Platform

Vonage Launches New Cloud Security Capabilities

Vonage Launches New Cloud Security Capabilities

Enghouse Interactive Announce New Integrations With MS Teams

Enghouse Interactive Announce New Integrations With MS…

Freshworks Launches Freshsuccess

Freshworks Launches Freshsuccess

Leading Through Crisis in a Human Way – The Webinar Series

Leading Through Crisis in a Human Way – The…

IT Naturally Moves to the Cloud in Just Five Days

IT Naturally Moves to the Cloud in Just Five Days

Poly Launches New Bluetooth Headset Solution

Poly Launches New Bluetooth Headset Solution

Jabra Announces Its New Evolve2 Headset Range

Jabra Announces Its New Evolve2 Headset Range

Fraudsters Are Taking Advantage of the Coronavirus Panic

Fraudsters Are Taking Advantage of the Coronavirus Panic

Maintaining Service Quality Remotely: The Webinar Series On Demand Now

Maintaining Service Quality Remotely: The Webinar Series…

Sabio Acquires DVELP

Sabio Acquires DVELP

Vonage Announces Brand Revitalization

Vonage Announces Brand Revitalization

NICE Release Special Homeworking Solution in Response to COVID-19

NICE Release Special Homeworking Solution in Response to…

Vodafone Germany Adds WhatsApp to Their Contact Centre

Vodafone Germany Adds WhatsApp to Their Contact Centre

Business Systems Partners with Cloud9

Business Systems Partners with Cloud9

Ibotta Improves Remote Workforce Management and Engagement

Ibotta Improves Remote Workforce Management and Engagement

RingCental Offers Three Months of Its Cloud-Based Phone System for Free

RingCental Offers Three Months of Its Cloud-Based Phone…

NICE inContact Expands Support During Coronavirus Outbreak

NICE inContact Expands Support During Coronavirus Outbreak

Genesys Acquire nGUVU

Genesys Acquire nGUVU

VCC Live Raises $2.4 Million to Expand Services

VCC Live Raises $2.4 Million to Expand Services

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success