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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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8×8 Integrates New Video Capabilities Into Its Communications Platform

8×8 Integrates New Video Capabilities Into Its…

RingCentral Release a New Contact Centre Solution

RingCentral Release a New Contact Centre Solution

NICE inContact CXone Wins Innovation Award

NICE inContact CXone Wins Innovation Award

8×8 Partners With Google Cloud

8×8 Partners With Google Cloud

Nuance Communications Celebrate Stevie Award Wins

Nuance Communications Celebrate Stevie Award Wins

CallMiner Offer New Customer Experience Solution Pack

CallMiner Offer New Customer Experience Solution Pack

Study Reveals Shifting Consumer Attitudes to Banking

Study Reveals Shifting Consumer Attitudes to Banking

Talkdesk Discusses Its Winter 19 Release

Talkdesk Discusses Its Winter 19 Release

NHS Professionals Selects RingCentral’s Cloud Communications Solutions

NHS Professionals Selects RingCentral’s Cloud…

Nuance Launches Artificial Intelligence Bundle for the Contact Centre

Nuance Launches Artificial Intelligence Bundle for the…

Research Finds That Multi-Channel Customer Experiences Are Falling Short

Research Finds That Multi-Channel Customer Experiences…

NICE Integrate Their IVR With Artificial Intelligence

NICE Integrate Their IVR With Artificial Intelligence

Disjointed Communications Negatively Impacts Customer Satistisfaction

Disjointed Communications Negatively Impacts Customer…

CallMiner Partner With Morae Global

CallMiner Partner With Morae Global

NICE inContact Partners with NEC Australia

NICE inContact Partners with NEC Australia

Calabrio Named as a Visionary in the Gartner Magic Quadrant

Calabrio Named as a Visionary in the Gartner Magic…

Bierce Implements a New Multichannel Solution

Bierce Implements a New Multichannel Solution

Calabrio Extends Cisco SolutionsPlus Program Participation

Calabrio Extends Cisco SolutionsPlus Program Participation

Taurus Insurance Services Install a New Contact Centre Solution

Taurus Insurance Services Install a New Contact Centre…

NICE Selected to Ensure Quality of Care and Audit Accuracy

NICE Selected to Ensure Quality of Care and Audit Accuracy

8×8 Announces Enhancements to the X Series Cloud Communications Platform

8×8 Announces Enhancements to the X Series Cloud…

Baxi Heating Integrate Communications with IFS

Baxi Heating Integrate Communications with IFS

General Motors Implement New Performance Management Technology

General Motors Implement New Performance Management…

NICE Announces Global Robotics User Community

NICE Announces Global Robotics User Community

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Top Stories

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?